Can I email a KB article?

[lynnet]

Hello,

Do you know if there is a way to email a Knowledge base article ?

[Chuck Tomasi]

Do you want to send the content of the article?

I would think if you created a notification and the content was HTML, you could include the KB content in the message body with a simple meta string like

${text}

Docs: Notifications

[Mike Allen]

You want to just email the kb article and have it encompass the body of the email?   I don't know of a way to do that.   You can copy the permalink and send it to someone, and they can access it from there.   You can also create an email notification, then add the ${text} into the html of the notification and it should come out fine.

[Goran WitchDoc]

It depends on the requirements. For example OOTB: if you have an incident and when typing in short description you get a bunch of articles that matches your search. if you press "attach" the article will be pasted into the additional comments and when saving, it will go out as a mail to the caller. Is this something you are looking for? Otherwise I would say it would be pretty easy to do, depending on more exact requirements thou, like when/where you do want to be able to send it etc.

Here is a pic of what I meant earlier where I pressed attached and then "post". Then it ends up in the activity: