I'm using Flow Designer for a catalog item that creates multiple tasks. The requirement is to auto close the first task if it's still open after 2 business days and then have the flow continue. Can someone show me how to do this? Thank you!
At Knowledge24 i thought i saw a demo where a flow was exported/imported as JSON. Or at least there was some mention that JSON was going to be used to represent flows in the customer update file. I was wondering if anyone has more information on this...
Hello, I'm having issues with setting up the KB Category Picker to work with a custom lookup table / form that I've created. The desired KB Category Picker that I want is shown below; it is the same picker that is used when creating a new knowledge a...
hi all,I've got a piece of script that is putting some text in the work notes on incidents. How do I get part of the text to show in BOLD?incident.work_notes = "Transferred from request " + request.number + "\n" + "\n" + request.work_notes.getJourn...
I can't find/see the Release Management v2 (com.snc.release_management_v2) to install it in my PDI. I need to be able to see/show it to compare and contrast the capabilities verses Digital Product Release. It just isn't in the plugin list.
I thought the "Hashed User ID" column was available OOTB from Utah onwards but I do not see it in my sys_user table in our production instance. My PDI has it though. Do we have to enable something to see it?
I can not see config, style and event tabs in Ui Builder configuration . And also especially i am looking for data source tabs similar to tutorials. But my configuration panel is not same with others.
We have a URL field on a UI form (rm_epic) that we would like to display a different text for the link than the base URL value. We have been told that this is not a feature of the URL field but that we could request an Enhancement for it, so if you a...
Hello Folks, I've an sc task in workflow for a catalog item. In the SC task there will some fields will be populate like Assigned to, Location, Serial Number, Install state and Hardware state to fill by the SC assignee and after closing the ...
I created reference variable to the group in the flow and try to use parent field of this variable in the approval. And I see that this value is empty in the flow context. I found work around for this issue. I add look up record to the group with my ...
In this article, I would like to share the importance of ServiceNow Data Policies. It is a feature and a Best Practice commonly neglected by implementors and Developers alike. In ServiceNow, Data Policies are a way to enforce rules and ensure data co...
In this article, I will be showing you how to create a UI Policy for Beginners. This is a step-by-step guide that will give you as a starter a full understanding of how the UI Policy works. Let us dive in! In ServiceNow, UI Policies are used to dyna...
Dear platform experts, We all know customizations are an unavoidable feature of ServiceNow, when it comes to real-time customer instances. If we have a use case wherein there is a task to capture the customizations on a given instance, can someone ...
Hi Everyone, Please guide on the following requirement: Create a Time sheet Policy where users of that group work 3 days a week(any days) and 12 hrs a day .Max hours per week = 36.How to configure if the above group does over time(out of 36 hrs a wee...
Is there a way to see how we can add default/predefined text on the article template for populating when creating a knowledge article. I want to create a new article template and have a pre defined text so that any user accessing that article templat...
