"I want to be notified of reviews and approvals. What should I do?" This is one of the most common questions I get asked. So I want to give a crash course on how e-mail notifications work in ServiceNow - as well as help you with the licensing as a bu...
Hello Community, I am thrilled to share a newly curated REST-API playlist designed to provide you with a comprehensive foundation for creating and ingesting REST APIs. This playlist offers a 360-degree understanding, addressing any challenges you m...
Hi, ServiceNow community, we've wrapped up all forty-two videos covering the essentials of the ServiceNow platform and administration fundamentals. The series of chapters discussed will guide you from beginner to expert. It is your library of how-to'...
ServiceNow is a powerful platform for automating business processes, and email communication plays a critical role in most workflows. Whether it's sending notifications, receiving requests, or automating responses, enabling email functionality within...
I am getting error in testing the similarity solution getting "Configuration or Network Error" getting the same error in almost every solution definition. Can someone please help me
HI All,there was an issue happened and for the few incident the caller id got blank . when i see the incident history the caller id is blank. Now need to update the caller id on the incident from history table I need a script for the condition on ...
I want to understand how the "Upload Document Downloaded" field on CAD table is increasing by 1 after clicking the attachment on the record. Any idea how is configured?
When our agent users attempt to create a draft from a KB article with very large attachments, the new draft record fails to properly setup Article Version on the .01 generated article. Our attachment limit is 1GB max size but in this scenario, we ha...
Where can I find the sample training incident data (10K+) for Predictive Intelligence?
Can we implement Predictive intelligence on PDI ?
In Service Portal I want to remove the hyperlink from menu item. Please advise how to do it?
Hi Community!I am looking for a solution to the following issue:When end users try to print a KB article from our Service Portal the actual article (widget KB Article Page) gets cut.You see the "slider" on the right hand side on your print, but of co...
Hi, I need to change the domain of a knowledge base and all its associated articles, categories, and sub-categories. When I change the domain for the knowledge base itself, the associated items don’t update automatically. Is there an efficient way to...
Executive Summary In the modern IT landscape, organizations face the challenge of managing increasingly complex IT environments with numerous interdependencies. ServiceNow’s Configuration Management Database (CMDB) is a powerful solution designed to ...
I am working on a UI action to "Copy Security Incident". But it should show only when there is a special security tag (lets call it 'XYZ'). I am giving condition -current.security_tags.indexOf('sys id of XYZ') != -1. Issue I am facing - The UI actio...
