Hi community,I have a requirement that based on the users region the work orders in that locations of that region reports on work order task , task SLA and work order should be shown ie. when they open the FSM live dashboard in that widget it should ...
Hi, Can someone tell me, what are some of the privileges which knowledge role have and ITIL role doesn't in knowledge table?As far as I observed both are having same access in KB articles with ownership grp configured. Please let me know if there is ...
Hi!How can I reorder this version in knowledge? This causes my knowledge v3 to be unable to display the final version. I need a solution that can handle this problem.Thanks!
Hello everyone!I have a question: why does this.isVersioningEnabled() return false? when I have configured it like this:
Hello,Our service portfolio owners are creating duplicate Services and service offerings.OOB I dont see any control on this. With same NAME, you can create multiple Business service records. Q1 - We are planning to 'NAME' field as unique in dictionar...
Hi I want to send email through flow designer but I'm facing a issue. You know we use ${URI_REF} when we're sending Link to that record but same thing won't work for flow email body so i tried one community suggestion but couldn't achieve it.Please ...
Hello Community,I'm looking to the transaction log and I see some log entries from the agent workspace that have a high response time compared with the average (average is 2 seconds, I identified two with 13 seconds).When I open the transaction log e...
Hi, I want to update the subscription management overview dashboard. Any video or article that explains with the navigation and steps would be helpful. I meant practical demo. Thanks,Vaishnavi
We created a m2m related list for a client between Applications and Knowledge Articles. I then created a couple security rules: One for table level and one for all fields in the m2m table, they both use the same script that checks if the user can rea...
There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
Scenario: Recently upgraded a Utah Dev and Utah QA/Test instance to Vancouver Patch 5. About 2 weeks later when UAT completed, went to schedule Prod to upgrade to Vancouver Patch 5. However, during the 2 weeks prior, Patch 6 was released and Patch 5 ...
Hi All, I have a requirement to add an attachment in the catalog item so that user can download it.I checked some community links, in which it is mention to add macro. But the macro type is not visible in catalog item. Please help. Thanks,Sam
Hello Community I have a catalog item in ServiceNow that includes a question offering 'create' and 'amend' options. When I initially selected 'amend,' certain questions were displayed based on the catalog UI policy. After choosing a specific item, 'U...
Hello Everyone,I'm working on a requirement where I need to convert a non pdf document attached to a variable to pdf and attach that pdf to ritm generated after raising the request.When I'm trying below script it is creating an attachment id which is...
Hi all, I was exploring running reports on remote tables in my PDI and encountered a problem on it. I like to see if anyone faced this problem before and what workaround did you use. The problem I encounter is that that a score type report on a remot...
