Can the visibility of the catalog item (service catalog) can be restricted by employee type? I want to restrict a catalog item for employee type contractors. What is the best can be be done for this, so that no contractors can see the catalog item?

[Eva2]

Can the visibility of the catalog item (service catalog) can be restricted by employee type?

I want to restrict access for a catalog item of employee type contractors.

What is the best can be be done for this, so that no contractors can see the catalog item?

[Tanvi Jain]

Hi Namita,

Assuming, you have a field "Employee Type" in your user table. In the catalog item, under available for you can GlideRecord and get the sys_id for users you are not contractors.

var gr = new GlideRcord('sys_user');
gr.addQuery('employee_type','!=','contractor');

gr.addQuery('sys_id',gs.getUserID());
gr.query();
if(gr.next())
{
return true;
}

Please mark reply as Correct/Helpful, if applicable. Thanks!

Regards,

Tanvi

[Pradeep Sharma · Accepted solution]

Hi Namita,

You should be able to restrict the visibility of the catalog items via User criteria (Advanced Script).

Script below:

checkEmployeeType();

function checkEmployeeType() {

    var user = new GlideRecord('sys_user');
    user.get(gs.getUserID());
    user.query();
    if (user.u_employee_type == 'contractor') //assuming u_employee_type is the column name
    {
        return false;
    }
    return true;
}

Details here https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

- Pradeep Sharma

[Eva2]

thanks Pradeep it worked

[Pradeep Sharma]

You are very welcome Namita.