Can the visibility of the catalog item (service catalog) can be restricted by employee type? I want to restrict a catalog item for employee type contractors. What is the best can be be done for this, so that no contractors can see the catalog item?

Eva2 · ‎04-01-2020

Can the visibility of the catalog item (service catalog) can be restricted by employee type?

I want to restrict access for a catalog item of employee type contractors.

What is the best can be be done for this, so that no contractors can see the catalog item?

Pradeep Sharma · ‎04-01-2020

Hi Namita,

You should be able to restrict the visibility of the catalog items via User criteria (Advanced Script).

Script below:

checkEmployeeType();

function checkEmployeeType() {

    var user = new GlideRecord('sys_user');
    user.get(gs.getUserID());
    user.query();
    if (user.u_employee_type == 'contractor') //assuming u_employee_type is the column name
    {
        return false;
    }
    return true;
}

Details here https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

- Pradeep Sharma

View solution in original post

Ishita Shrivast · ‎04-01-2020

Hi Namita,

Try this

Give the role of contractor to the employees or group them accordingly.
Go to Maintain Items>Your Catalog Item
Under Not Available For Related List, select the group or role of the employee as "contractor" .

Hope this helps. Please mark it as helpful and correct , if applicable.

Thanks and Regards,

Ishita Shrivastava.