Hello Priya!
It appears that WebSockets are now supported in Madrid.
Take a look at the Madrid Release Notes under the Import and Export section:
https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/summary/rn-summary-new-fe...
It states:
WebSockets are turned on by default. WebSockets connections may be limited by your network configuration. You can check your browser's compatibility by entering the following URL (you do not have to be logged on to an instance): https://yourinstance.service-now.com/$websocket_test.do.
Hope that helps!
If it did, please mark as Helpful and consider setting the reply as the Correct Answer to the question, thanks!
