Can you link related knowledge articles?

[msrdm]

We have reference articles that provide an overview of a particular system or application.   I would like to be able to link issue resolution and procedural articles to the reference article - like a parent/child relationship or even a related links area.   Is that a functionality that currently exists or can be done?

[servicenowkevin · Accepted solution]

We've discussed trying something similar with the HI knowledge base at ServiceNow. I think it could provide a lot of value and help with content/article awareness.

It would be a customization to make it happen, but theoretically, I think it could be done... but we haven't actually done it.

[msrdm]

This would be a great future enhancement!   Our ServiceNow administrators are very hesitant about customization and I am sure they aren't the only ones.   Thanks for letting me know.

[Paul Coste2]

Is there a feature entered somewhere that I can vote on?   If so, count me in.

This seems like a good fundamental knowledge feature.   If one article is related to another article, knowledge managers should not have to manually make sure that there are URL links embedded in each article.   The ability to select multiple articles and link them together would be create as well.   Each link might also be able to be rated based on relevance using the same factors as the Zing engine, or all of the meta tags that they have in common.

[servicenowkevin]

saruppaul is the Product Manager. I've let him know about this thread.