I know you can include dynamic field values in Quick Messages by using something like ${number} (or even ${variables.impacted_user_count}). I also know you can use ${current_user} to include your own name. Is there any variable that would output the ...
We would like to not advertise the authors/updaters/revisors of our Knowledge base articles on our Support Portal. We are using article versioning and I have come unstuck when I try to remove the user from the Version text. Here, I have blurred out ...
Hello Community I created a flow in flow designer which will enable me to turn emails coming from noreply@xxxxx.net (and the subject of the email is always 'Patch Deployment [ADHOC- XXXXX- XXXX- Minor Upgrades- v1]) to standard change request. For th...
I have created a custom login page in my scoped application. I would like to copy the image used for login.do to my page. Please guide me on how that can be done
Hi, I'd like to understand the possibility of using Automated Testing Framework to test Flows and external integrations in Flows. As of now, exploring the out of the box functionality from ATF doesnt seem very promising but there might be a way to do...
We have set up AD integration with our users.ou on AD to authenticate users sign on to ServiceNow. We have a requirement to ONLY give access to users that are defined in the AD group called ServiceNow. When we pointed our LDAP at ServiceNow Group it ...
When sending emails from ServiceNow using the ServiceNow SMTP Server there is support for Sender Policy Framework (SPF). But how about DomainKeys Identified Mail (DKIM)? Is there any DKIM support - or can it be achieved without too much complexity?
I created four different Catalog Items, each with different fields, but all four having "Jira Project". This fields references JIra projectKeys stored in ServiceNow.The Catalog Items are supposed to create four different issue types in Jira (Access, ...
We have a requirement to set the RITM due date based on various options selected on the catalog item so that it reflects the relevant SLA of 3, 7 or 15 days.This can obviously be configured in the Schedule property of the workflow but we need to be a...
Hello, We currently have a JDBC Data Source and transform map set up to retrieve PO related data. Our problem is some POs are missing the PO Line items. I think this is probably because po line items are being added as the transform is occurring. Th...
Hi All, I am not finding the way to show the category in the Service Catalog home page.Admins can see but other users are unable to see the categories. Please help. Thanks,Sam
Hello everyone. I've created a catalog item and created an After - Business Rule, to save the RITM and variables in a custom table. The code below creates a record in my custom table, but it's not the correct record. In the sc_req_item, this business...
I am a new flow designer user and bear with me on a simple question. First approval is to a group. If they reject it sends notification to the author. If first approval is approved, it goes to manager approval . Seems very simple but I think I may...
