Resolved! Add to Update Set is missing from records on PDI
I expect to see the option to add to update set but I don't see it. I don't see it in the actions either.
Forum Posts
Resolved! GlideAjax to return multiple values
I understood GlideAjax to return single values as very simple and getXMLAnswer() is very easy to use. To return multiple values or object or array what is recommended for someone to start learn and practice from the beginning if never tried? I find t...
Help assigning a role to all users simultaneously with script.
Hi everyone,I have a role that is used in a catalog item and I need to grant all users access to this role; so everyone in the company can access this catalog item. (the role determines when variables are required and only users with the pm manager r...
Is there any limit on number of referenced columns in a report?
I am creating a report on Requested Item table with type List. I am trying to add variables into the report. when the column count crosses 40, it gives me error below,There is no access rule problem as I am able to see any variable until it crosses c...
SharePoint sites as configuration items?
Hi, We are heading towards having three Sharepoint solutions - SharePoint 2010, SharePoint 2019 and SharePoint Online We need to be able to direct incidents to specific groups based on the version the site is using. Wondering if anyone else is creati...
Description of table fields
Hi everybody, do any of you know if there is a comprehensive list or something, with a description of all fields for the most common ServiceNow tables? Docs has some pages like "Important Task table fields" but there aren't very many fields describ...
Resolved! Assigned to based upon assignment group selection on Catalog Item form
How can I set up "assign_to" group member list (showing the group members), dependent on assignment_group selected on a catalog item form?All help is greatly appreciated. Thanks.
Having difficulty configuring Adaptive Authentication policies
Hi All! We are considering moving from IP Address Restrictions to Adaptive Authentication for all the obvious reasons. But I am having some trouble getting it to do exactly what I want. The scenario I am shooting for is as follows: Pre-authentication...
Alert user of unsaved changes before navigating away (UI Builder)
Anyone know how to alert a user in UI Builder that they have unsaved changes when they try to navigate away (close tab, click back/forward, click another link)? Some examples of what I'm looking for: if you're editing a UI builder page and then try t...
Resolved! Jira Servicenow integration
Hello everyone,I work in the BI department and manage all the issues in Jira. All requests to our department come from So when someone creates a ticket using this form a task will be created. "Subject" and "description" in ServiceNow should be mapped...
Service Now Complete Capability Map
Hi all,in order to understand customer situations i like using a capability map.I find this one in Now Create:Assets - Now Create (servicenow.com) The issue here i that it has not a complete covering of the complete Platform possibilities. All indus...
Resolved! Agent Workspace - duplicate work notes and additional comments
Hello, We are trying to leverage the use of Agent Worskpace for one of our clients. However, the users are confused with the 2 columns and the duplication of the Work Notes and Additional Comments fields: In this example, I pasted an image on the le...
Tokyo - g_form.showFieldMsg not working
Tokyo: I am testing in dev and my instance is on Tokyo. I have an onLoad catalog script to show 2 field messages. This is not working both in the UI and Portal function onLoad() { //Type appropriate comment here, and begin script below g_form....
Resolved! List collector variables values are not populating to end user
I created a list collector variable called "Request" and the values corresponding to it. The values are visible to admin users but not visible to end users. I tried disabling the read ACL for question_choice table (List collector reference table), st...
What account to use to "Authorize Email Account Access" (OAUTH2)
Hi, we are currently setting up Outlook email accounts using OAUTH2. I have followed steps in KB0816072, but the authorization part is not completelly clear to me and it could provide more detais and screenshots. KB says I should not use my account, ...