Catalog Item Automatically Getting Approved

[davibow]

I created a flow in Flow Designer for a catalog item to go through an approval process. Every time the request is submitted through the Catalog item, it still showing automatic approval even though the flow is set to my flow that was created in Flow Designer on the process engine. I check previous discussions about approvals and it was mentioned to comment out the script in the service catalog approval rule and when I did that the same issue kept happening. Is there anyway to mitigate this? The catalog item doesn't have a price attached to it, but I still want the approval process to go to a specific group to either accept or reject the approval. 

[Mohith Devatte]

hello @davibow ,

please check if the approval group has members added into it .

Because when there are no group members it gets auto approved 

Hope this helps 

Mark the answer correct if this helps you

Thanks

[davibow]

Hi @Mohith Devatte the group that I have created for the particular flow does have members assigned to it and still gets automatically approved. I'm sure my set up is right I believe, see attached

[Emmanuelck · Accepted solution]

Hi David,

You will need to make sure you are checking the RITM record, and not the REQ. 

The request may be approved but it doesn't necessarily mean that the request item is approved as well.

REQ:

RITM

  

If that is not the issue, I would recommend to check your flow:

1. Make sure it is activated.

2. Create a new request and test your flow.

The test result will show you how your flow handled this request. You will be able to see clearly where the expected behavior didn't happen. 

Hope that helps! Please mark it helpful if it did.

[davibow]

Hi Emmanuel,

Thank you for the clarification! That's the consensus that I came up with yesterday is to focus on the RITM approval record and not the REQ. Everything was tested and worked perfectly. Thanks again!