Catalog Item - Why users are not able to see a reference field to a table but admin can

Jazz5 · ‎03-10-2021

Hi all,

I am using a reference field as below in my catalog item. On the portal I am able to see this variable in the catalog item and the options / drop downs but users see empty. Why would this be? This is also happening to another variable for Cost Codes. Again I can see the options to the drop downs (all the list of cost codes) as admin but users can not.

PratyushaBodepu · ‎03-20-2021

Hi,

The read ACL on this particular table might have some roles required(like contract manager, model manager). Since you said users accessing this field doesn't have any roles, you might wanna create a new read ACL with No roles required.

Please be aware that you must consider the security issues that might come up when you give the read access for this variable to the users.

Regards,
Pratyusha

View solution in original post

Ankur Bawiskar · ‎03-10-2021

Hi,

the user is not having table level READ Access to the reference table

Check that once and ensure that user has READ Access

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Jazz5 · ‎03-10-2021

Is this where you mean?

Uncle Rob · ‎03-10-2021

No. It needs to be defined in Access Controls.

Jazz5 · ‎03-10-2021

Ah OK , so I see, the there are two roles - if I removed the roles, is there any impact on native service now ?