Catalog Item - Why users are not able to see a reference field to a table but admin can

[Jazz5]

Hi all, 

I am using a reference field as below in my catalog item. On the portal I am able to see this variable in the catalog item and the options /  drop downs but users see empty.  Why would this be? This is also happening to another variable for Cost Codes. Again I can see the options to the drop downs (all the list of cost codes) as admin but users can not. 

[Uncle Rob]

Do NOT remove roles from ACLs without a deep understanding of how ACLs work and what they're for.

If this set of users truly require read rights on this table (and it basically sounds like "everyone")  then you create a whole new ACL to grant the access.  In the world of ACLs you can have a million ACL failures, but one grant allows access.

[Ankur Bawiskar]

Hi,

yes that user should have model_manager role

Or else you can have one more table level READ ACL created on that table with role as snc_internal

I hope all your users will have snc_internal role so that would allow them to see the data in that reference varibale

Regards
Ankur

[Jazz5]

Our users have no roles at all. 

[Jazz5]

Also on a separate note, why is a Rejected Catalog Item still an active item? This is OOB. But what is the reason for this ? and if we was to change this to be false, what impact would this have ?

[Ankur Bawiskar]

Hi,

Unless user has table level READ Access they cannot see the table data being referred by that variable

Ensure your users who will be raising the request has snc_internal role

And then add snc_internal role to your table level READ ACL as well.

Don't remove any role from existing ACL

Regards
Ankur