Catalog Item - Why users are not able to see a reference field to a table but admin can

Jazz5 · ‎03-10-2021

Hi all,

I am using a reference field as below in my catalog item. On the portal I am able to see this variable in the catalog item and the options / drop downs but users see empty. Why would this be? This is also happening to another variable for Cost Codes. Again I can see the options to the drop downs (all the list of cost codes) as admin but users can not.

PratyushaBodepu · ‎03-20-2021

Hi,

The read ACL on this particular table might have some roles required(like contract manager, model manager). Since you said users accessing this field doesn't have any roles, you might wanna create a new read ACL with No roles required.

Please be aware that you must consider the security issues that might come up when you give the read access for this variable to the users.

Regards,
Pratyusha

View solution in original post

Jazz5 · ‎03-10-2021

What if I create a new READ ACL with no roles, will this work?

Ankur Bawiskar · ‎03-10-2021

Hi,

yes it would work

Just to check -> if you create read ACL with no roles and system adds snc_internal role to it then you will have to give those users that snc_internal role

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎03-18-2021

@Jazz

Hope you are doing good.

Did my reply answer your question?

Would you mind marking the best matching answer as correct and helpful, to close this thread?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Uncle Rob · ‎03-10-2021

Do the users have read access to that table?

Jazz5 · ‎03-10-2021

This now I realise, the read access is set to specific roles. If I removed the roles, will this then be able to all? As users dont have any roles.