Catalog task without RITM - record not found

[mathieu_brule]

Hi community,

I'm actually working on a incident, which I can not explain :

My customer has created scheduled jobs, which create, through a template, a catalog task (also without any RITM as a parent).

When the assigned to on this task tries to access to the task, he's got a "record not found" error.

As an admin, I can see this record.

I also have 2 questions :

- Functionnaly, is it correct and considered as a good practice to create a catalog task, without any associated RITM on it ?

- Technically, why the user can't see the record, while I can see it as an admin ? Is there any ACL that avoid an user seeing such a catalog task ?

Thanks for your feedback.

Regards.

[Saurav11]

Hello,

Can you paste the screenshot of the Issue?

Thanks.

[Ankur Bawiskar · Accepted solution]

Hi,

No

Ideally catalog tasks should be linked with RITM as RITM holds information what's submitted by user as part of catalog request

For user not able to see the record check this

1) table level READ ACL

2) query business rule on sc_Task is restricting the access

Regards
Ankur

[mathieu_brule]

Hi Ankur,

Ok, so you confirm what I was thinking about that, thanks.

Concerning unability of seeing the record, you're RIGHT ! I was focused on ACL, but I didn't think on query business rules, and I found the one that avoids my user seeing the record.

Again, thank you very much !

[mathieu_brule]

Hi Ankur,

Just another question on this subject : We are agree for saying that catalog tasks should be linked with RITM.

But I wonder what kind of task should be the best for my cystomer's need : simply generate a task, one time per year, for the assigned to do any manual action.

We are using scheduled job (for frequency), and templates (for generating the task).

I don't see any Task class that could correspond to such a need (except Task itself...). Do you have any idea ?

Thanks for your help !