Hi all,We are building our Service Catalog but when we submit a request, the 'Requested for' field on the Request defaults to the persons name who logged the request. We would like to be able to submit requests on behalf of others. We created a Varia...
When a Task changes from Open, to Work In Progress or Pending, then to Closed, the Activity log displays the change(s) in the Task State and provides the date/time when the action occurred. I have not been successful in reporting on that State ch...
i don't see publish,checkout options for workflow even i am the admin
I need to define the workflow for 'if' condition when user selected "Yes" or "No" Example : If user needs PC and he/she selects "YES" workflow goes to next level and selected "NO" workflow has to completed. Can any one help me for the workflow and sc...
We have a Lookup select box that contains long list of customer ID s. Due to this one that form takes around 2 minutes to load/refresh it self. Please give me some advice to speedup this process.PS: We cant use any reference because it has a "onChang...
I have a script that I need to run on many variables on change.does servicenow provide a way to do it.here's an example :include script to get the variables, orders and namesvar Variable_Indentifier = Class.create();Variable_Indentifier.prototype = O...
Is there any way to show/hide UI action conditionally based on client side selected choices?I have a catalog item where I have a select box variable "Edit fields" with three choices and show 'none' is selected.I would like to dynamically display the ...
Greetings,I am working on setting up Discovery as a proof of concept in our environment, which is domain separated.I have configured the MIDServer, which is up and validated in my instance. I am now encountering an issue when I attempt to have the MI...
Obviously change it to Non-Operational and Retired but what other information should be cleared out, if any? Should Decommission be added to the name of the device?I would like to know what others are doing for their process.Thanks, Juli
I am facing file parsing error while importing word document to create knowledge article. What are the checks i need to successfully import a word doc ? Because i can import few documents and some i cant.Also to add.,- I understand that this has ...
How do I get this view of Service Catalog, with Items being displayed on the main page under category as shown below:
Are bundles still a legacy item in ServiceNow? Has anything changed since Eureka? I am struggling to see the purpose they serve as it pertains to ordering a bundle from the Service Catalog. It does not list the components on the item when you order a...
Let me provide a scenario for this requirement.There's a field called 'Conditioner'(select box) with question choices as 'Yes' and 'No'.When the user selects 'yes', variables will be displayed accordingly and when 'no' is selected, another set of var...
Hi,I have created one form that need to be filled when someone request catalog item.I have created this form using variables.Please find the following image for reference.I want to run business rule to run when this from display to the user in order ...
I have created a catalog item and specified the availability for a specific role and a specific group (as shown in screen shot below). The itil group restriction works fine, but the Available for group is not. I have users in the Change Request Cre...
