Is it possible to use form layout of a parent class/table? Use case is that we're planning to use lots of subclasses in the CMDB with very similar (or exactly the same) form layout and would like to avoid the need of defining the layout separately fo...
Hi,We are looking to migrate Service Catalog implemented in Remedy to ServiceNow. Has any one did this migration before.Any suggestions and approach would be helpful.Also is there any tools which help to migrate the Service Catalog to ServiceNow.Rega...
Script for my IF activity in the workflow:answer = ifScript(); function ifScript() { if (sc_task.u_separation_verification == 'Approved') { return 'yes'; } else { return 'no'; } }Workflow table is sc_req_item.How can we refer to the s...
Hi All,I would like to add a CC to an email notification, however I need the CC name to come from a field in the request item. Is this possible?
There is an image field on the Knowledge form. We are on Fuji. I've included a screenshot with the out of box hover text displayed. If I select a headset, for example, I am assuming a little headset would display on the Short Description line. Has ...
Knowledge Base > Homepage Link type: URL (from Arguments:) Arguments: knowledge_home_launcher.do Issue - Displays 16 of the possible 23 Knowledge Topics. How do I get the Knowledge Base Homepage to display all the Knowledge Topics? Knowledge Ba...
E.g RITM10078 is a parent ticket RITM0089,RITM0097 is a child ticket .How these ticket will be dependant .
We are having trouble identifying rows deleted from the TASK table because they don't appear to be logged on sys_audit_delete table. This means SnowMirror isn't able to identify rows to be deleted from the on-site copy using the default (most efficie...
Hi,My manager has a Flexible VTB for the tasks assigned to the ServiceNow admins group. Unfortunately, the board doesn't bring in new tasks automatically based on the query. My understanding based off of what Robert Fedoruk said here is that Flexible...
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
Hi All, I am having an issue and I would LOVE to get some help! I am working with the Service Catalog that has a task within the workflow. On that catalog task in the workflow I put all the variables for all the requested items (boxes, telephone, and...
How can i setup a banner to display outage in the organization on ServiceNow platform. It should be a scrolling message on top of SNow
Hi,I want to pop-up a splash screen when someone clicks on one of our Service Catalog items. i know we have to create a UI page for this requirement, but is there any sample script which i can use for reference?Any help would be greatly appreciated.T...
Hello all,1)How to remove or hide author, last modified(Date) from the Knowledge Articles which are populate based on the description?2)How to limit the size of knowledge article Box which means we can see only 3-4 Knowledge article, It should be b...
All,I have created a True/False field on the Question table called Treat as Number/u_treat_as_number. I need to get the value of this field from a variable in a Requested Item.From the GlideRecord of the Requested Item I can access the collection o...
