I do not understand the Keywords field when pinning an article to my Featured Content section in Knowledge v3. I go to Featured Content tab in the KB, I select an article and Submit. The error indicates that I must select a keyword. ...
Hi,I want to move few catalog items from one environment to other.These catalog items were created long back and we don't have the trace of the update set used that time.How can I capture the complete catalog item (catalog item, category, sub categor...
Im using Discovery and I want to avoid discovering Unix and Linux servers, how can I do it ?
I am looking to make an advanced reference qualifier for a user reference field. I want it so when a this field is selected, only certain members from a group show up. What would the script method be?
We have a software request form in another platform that allows users to select one or more standard software and/or one non-standard software. In translating this to ServiceNow, we are thinking we have one software form that only allows one software...
I am calling my UI Page within iFrame. When I try to do ${RP.getParameterValue('sys_id')}, it is not returning the sys_id of the incident record. I think its because the UI Page is within iFrame. So, with javascript I was able to get the part of the ...
I have a form in the service catalog for ordering an item. The first field in the form is a reference field to sys_user. This field is auto-filled with the name of the person ordering the item. And the second field is the phone number of the user.I w...
I'm hoping someone can help me. I need to put a link to an external site on a catalog item. The problem is that the link is being built from a variable on the catalog item so I don't have the full link until the page is loaded:I have a custom tab...
We have defined a workflow on the sc_req_item table. I want to populate the short description on the parent request from this workflow. I see the option to do this.... I can select the "parent.short_description" field and can give this a specific con...
A good amount of time ago our Knowledge module was configured, but as time has past, it is not configured in the way that would work best for us and our employees. Is there a way to reset the entire Knowledge module back to the OOB version to start...
Hi All,I am currently working on service catalog :FUJI Version.I have done with a requirement that on selecting request type some fields to be populated based on the type select .This catalog Item form has been designed with Container and splits.Now ...
I have multi line field on my catalog in which I need values populated from a table . There is a field "user" in my table which should be mapped to "requested for" field in catalog form.If both the fields (user == requested for ) matches then I need ...
We want to improve our search results. What is the difference between using keywords "pinned" to articles versus using meta in knowledge articles? Currently, we use keywords to pin an article to the featured content area of the homepage and meta for ...
I'm attempting to include a dynamic content block in a layout via <g:content_block type="content_block_programmatic" id="c29676280f1e8600116be388b1050e50"/> in order to have it appear across an entire site (preventing me from having to add it to ever...
I have some live workflow items that were set up incorrectly and are now stuck. There was a 'If' activity with an answer of yes or no but both the yes and the no linked to a join activity so of course the join activity couldn't complete. Is there...
