Catalog task without RITM - record not found

[mathieu_brule]

Hi community,

I'm actually working on a incident, which I can not explain :

My customer has created scheduled jobs, which create, through a template, a catalog task (also without any RITM as a parent).

When the assigned to on this task tries to access to the task, he's got a "record not found" error.

As an admin, I can see this record.

I also have 2 questions :

- Functionnaly, is it correct and considered as a good practice to create a catalog task, without any associated RITM on it ?

- Technically, why the user can't see the record, while I can see it as an admin ? Is there any ACL that avoid an user seeing such a catalog task ?

Thanks for your feedback.

Regards.

[Ankur Bawiskar]

Hi,

you can directly create task record and no need for any task type i.e. child class like sc_task, change_task, incident etc

Regards
Ankur