Change requests state is closed but active = true

[Steve Loritz]

I have many, many change requests whose state is closed yet active = true. Can the active be made to false?

[Sean Witt · Accepted solution]

Hey Steve.

I'm not sure what version of SN you are running, which may be relevant since the Change State flow has been updated some over the last couple of releases...

But what I see in Jakarta is the system will automatically set the "Active" field values to false when the State is updated to "Closed" or "Canceled". This is done with the "mark_closed" Business Rule against the Change Request table. Sounds like exactly the behavior you are wanting...

So maybe something to check out in your environment, perhaps the BR changed based on some of the Change State flow updates.

Hope that helps in your troubleshooting...here is what it looks like:

Sean