Configuration item is showing empty on list layout
HI team,Configuration item is showing empty on list layout but there is value behind when i do show matching please verify and suggest
Forum Posts
Resolved! how to set values to request field using workflow
I have Created a catelog item. When the catelog item submits I want to set defalut values to some fields. I created a workflow using sc_request , but it is not shown in the catelog item. I want to set these values in request form. But iam not...
Common knowledge base in all languages?
As i am improving my skills on the ServiceNow platform, i found a problem on which i couldn't find any clear solution.Our company is working with worldwide clients and in order to discuss with them in abetter way we prepared our documents in English ...
Show Approval Records to Delegates in Service Portal
Hello All, We have approvals widget in service portal, where it displays the logged in user approvals. When user clicks on the approval record, the approver can see all the request details and approve it. We need to display the approval records for t...
Resolved! Join the cmdb_sam_sw_install x cmdb_ci tables using the Database View
Hi, I'm trying to join the cmdb_sam_sw_install and cmdb_ci_computer tables, as I need to consult the licenses assigned to the users' equipment. But the way I did it, it's not bringing any information.
Push Connector Events
Hi, I need to make an automation to send email if there is any error. we have the Integration with Events and via the Push Connector , we are getting the events . If there is any error how we will identify and send us the notification.
Resolved! ATF issues
Hello, I am building an ATF for New Hire Onboarding Case which includes HRSD.There is a specific task in Default View in table 'HR Workforce Administration Case' where After entering the details of the user. After entering those details, we click on ...
excel downloaded from service portal Having issue with Data Mismatch with the columns in excel.
We have one custom button in service portal to download data in excel which is having mismatched data in columns of excel this is pure custom widget script can anyone please help.as below highlighted columns contact1 and 2 having data so there are co...
key value pair
Hi Team,in incident table there is one fwa field of type name value pair... pls check if we can add those fwa values there with attribute name in name part and its value in value part while create/ update incident, How we can .work in script include ...
Resolved! Incident promoted to major incident and reuqiers approval process
I have a ui action for promitng an incident to major incident . If an incident is promoted to major incident then create a pop up to Approve this posting. In the Approval message, display the current Title and Summary that is pulled from the Incident...
HRSD portal - Case landing page not showing the details as expected
In an HRSD record producer, I am setting the opened for and subject person field values same as a variable field from the record producer. The HR case is created with the expected updates on the opened for and subject person. However, in the case lan...
What is this certificate(CN=vault.servicenow.com Root CA) and do we need to manually renew this?
We are receiving certificate expiration message for certificate "vault.servicenow.com Root CA" and it's about to expired on 20/09/2022. I'm not sure if we need to manually renew this or not. If we'll have to manually renew this, how this is done and ...
How to add a Skip button in the Playbook Activity
Hi, I have 'Update Record' activity in the Playbook Automation Designer Activity. It allows the user to update one of the field by clicking on the Update button. This activity is optional for the user and if he doesn't want to update the field, he ca...
Non-admin users with catalog item maintenance access
Hi Team, How should we manage new catalogue ITEM creation with-out admin acess. If possible how they capture changes in updateSet ? and Write Client scripts and UI policies for Catalog ITEM's? ThanksAshok
alignment of form button in service operations workspace.
In service operations workspace , how can I move "change change request" button in "..." (which is in the corner) menu list?note: "create change request" also have some dropdown buttons, I have to move all these in "..." menu list
