TAG - Prompt for Removal
Good Day All!We have a user who has asked if there was a way to prompt users for confirmation when removing a tag from a record. Is this possible? TIA!
Forum Posts
MetricBase issues in my PDI
Hi, I noticed that MetricBase plugin has some issues in my PDI running on Tokyo version. Here is my instance URL: https://dev119117.service-now.com/ After checking the stats, I see some issues on MetricBase plugin connectivity. Due to this I am unabl...
Resolved! Prevent incidents being resolved while logged as Guest
We have loads of email release incident tickets come into us from shared mailboxes which then get logged under the Guest caller. A lot of these tickets are getting closed under Guest which from a reporting point of view is not good. Would anyone have...
Would like to coalesce Sys ID field and yet it ends up with a new record
Hello folks,I was not able to figure out the issue described in the title. What follows is the actions I took: I tried to update an existing record in Discovery Schedule table by using Import Sets. I first exported an Excel file of that table, then e...
Resolved! SN Utils not working on instance that does not contain service-now in url
Hello, I have used SN Utils in past companies with no issues, but all of their urls have been similar to: https://[company name].service-now.com The company I have recently joined has a completely different style url: https://enterprisenow.[company n...
Does the "Between" condition on UX Lists include the dates selected?
Hi, I am making some UX Lists and I want to use the "Between" Condition and I am wondering if it will include things on the two dates I select, or if it starts after the first date and ends before the second date. For example, if I have:Will somethin...
Why are some of my badges missing from my profile?
I have completed a number of short courses today and earned badges, the first has been recorded in my profile and achievements but not the others. Why am I not seeing them?
How to add a decision table to update set
I have huge number of updates in update set. I wanted to add the decision table in new update set, is there any way to capture the entire decision table to update set.Thanks in advance!
Is approver_user role counted as license ?
Hi, Looking for clarity around license usage, we have several non fulfiller users in the system, but they need to approve RITM's which would require approver_user role. Does this role consumes license ? there are mixed post around it on internet.
want to change the Legal First Name in Web Assessor Account
I want to update my legal First Name in Web Assessor account how?
Create a Child RITM for a parent RITM
I am developing a catalog item "Create Access" which has 4 variables in form level "User Name" , "Email" , "Duration" , "Description". I am also created another form "Create Access - Child " with same 4 fields which will be generated as a child to "C...
Resolved! How to create a popup dialog box on a UI Action and populate a field
Hello, I have a "Reject" UI Action that I need to display a pop-up for with a comment box. They need to write the reason for the rejection. After they click ok, the rejected comment populates a reason field on the form. How can I set this up. I am s...
Increase the gap between variable tab and table boarder under section on form
Hi Community, I have issue like, I want the gap between variable tab under catalog variable section on change task form. As shown in below image 1. red arrows shows the defect image 2. green arrow shows the expected result 1. 2.if any have the solu...
Business rule is not working when image content type is inserting or updating in Attachment table
Hi All,I have written a BR (before Insert/ Update ) on sys_attachment table to update image. But sometimes it is wprking sometimes not. var kb = new GlideRecord('kb_knowledge'); kb.addQuery('sys_id', current.table_sys_id); kb.query(); ...
