Can't impersonate user in my PDI
When I try to impersonate an user in my PDI, there is only one button "Cancel" displayed, I cannot see the button "Impersonate user" and cannot impersonate any user, any idea how to solve it?
Forum Posts
Flow designer Vs business rules. Which is performance wise preferable to use.
Hi all, May I please know which gives better performance among Flow designer , business rules and scheduled job. We are planning to figure the use cases to use flow designer wherever possible. could anyone please provide me some insight. Thanks & ...
Change calendar from US to EU standard
I would like to find the solution that would let us change the calendar scheme from US to EU version. Which means that the start of the week would be Monday and not Sunday. Example of the current calendar is provided image.Do yo have any thoughts on ...
Resolved! Unable to send SMS messages from On-Call Workflow
I've been working on setting up a demo of Notify using the lab from last years Knowlege Conf. I'm able to send SMS messages directly from an incident using the send SMS button, but when trying to use the trigger work flow I get this message."- Coul...
forward assignment for inactive groups
Hi all, We have lots of places where assignment groups are configured like change templates, workflows, etc. These assignment groups get deactivated periodically and we want a mechanism where we redirect the tasks opened against these assignment grou...
Microsoft Copilot using Knowledge base as knowledge to generate answers
Hi folks, I'm doing an exploration using copilot and I need to use a ServiceNow knowledge base to generate answers. I've already tested the connector action "Get ServiceNow knowledge article", but copilot don't read the article and tell me to follow ...
Resolved! Which attribute to store record role ?
Dear community, We're migrating our legacy CMDB to serviceNow. Multiple discovery are in place and we already defined several endpoint using flow designer to fetch specific data from the legacy system. We have 1 attribute called "Role" in our legacy...
Indicator score is not getting captured
Hi All, I have created a indicator and attached that indicator on OOB kpi group. I have created one assessment and submitted the assessment. When I am submitting the assessment the score is getting stored in asmt_assessment table but the score is not...
REST API call from remote instance using Basic Authentication fails
We've experienced an issue with an Inbound REST API call using Basic Authentication and known good credentials. I've unfortunately been unable to find existing post(s) that seems to match this particular scenario. Testing the account to login to the...
Resolved! Give read access to itil role to the customer_account table.
Hi All,I am stuck in the read access to itil role to the customer_account table.I created read ACL on customer_account table and added ITIL role.But it is not working.Please let me know what I am doing wrong. Thanks,Sam
Resolved! MultiRow Variable data collect and store into Rich Text variable
Hi Friends,We have a multi row variable set and there are 5-6 variables. Whatever data will be selected or entered into MRVS. We would like to prepare a table and store data and set into a Rich Text Field on a table when Request will be submitted fro...
Resolved! Triggering a business rule when updating work notes
Hi, I have a business rule for a problem record that requires a future target date on save, otherwise it displays an error message and aborts. When comments or work notes are posted (using the post button) to the activity feed and the target date is...
Resolved! Modify panel in risk workspace
Hi i need modify the value of "Entities at highest risk" how can i do that? and show the values in the panel with the new filter?
Need to create a task indicate a creation of a record
Hi there, I am creating a workflow where I need to automate creating a record in a table. The clients wants to add a task which should indicates that whether the record craeted successfully or not. How can I do that? Can anyone guide me?
Reevaluation in Flow Designer
Here is my use case: I'm trying to create a flow that generates three tasks for a case in this order: The flow creates a case.The flow creates Task1.The flow checks a true/false field in the case form. If the user selects "yes," the flow creates Tas...
