Hello, We are looking for guidance on preventing harassment in our ServiceNow instance. We have a requirement to address situations where requesters submit tickets or engage in comments with offensive or discriminatory content. This can be emotionall...
Hi everyone, In CSM workspace, when the live agent talks with the end user, one of the options is Agent Assist which does a contextual search based on the short description value. Can you please tell me where does this agent assist get its source of ...
My list of reports is getting unwieldy. I would love to be able to organize them into folders based on what Dashboard they are on, active/in development/retired status, or just whatever a particular user might like.
The links were working as intended on a catalog item but suddenly, our ESS users can no longer view the information . Could a role have been removed or is it ACL related. Im not certain where to start. Any ideas how to fix this? Thank you!
After clicking on a dashboard widget (eg. view all on a list) is it possible for the table to open in a new tab, thanks in advance.
Hello,Currently in our normal change workflow, we have three approvals (i.e) Technical, One customized group approval, CAB Approval. Whenever the approvals are triggered, It's triggering twice. In the Approval section, I can see the approval types sa...
Hi, I have added logic to the existing “attachment_entry” to hide the target element. (Using Ui Macro)This hides the “Choose File” button that appears in the “manage attachments” popup.It is as follows◆List◆Form If you open the popup from a list, the...
Hi guys, do any of you have experience regarding the integration of ServiceNow with SAP BTP Integration Suite via the Open Connectors? We have discussed the ServiceNow Integration Hub and the respective Spokes with our customer. Instead of direct poi...
Error name: [object Object]Can someone please help me with the following ATF step error that occurs on the step 'Click a UI Action' button?The button name is 'Implement' and it is part of Change Management. Once I click on the Implement UI button, a ...
Hello ServiceNow Community,I hope you're all doing well. I am seeking assistance with a requirement from a client that involves generating an Excel file based on form submissions within ServiceNow. The specific need is as follows:Scenario:The client...
When attempting to create/Update existing ACL for the "Supplier Common Architecture" application on the "core_company" table, only the system fields such as Created, Created By, Updated, Updated By, and Updates are visible. However, other fields and ...
Hi Team, I am using an approval script in flow designer. it's triggered by only one approver out of 3 users even when I use while loop in the script, it trigger only one user Can you please check my code and help on me on that var approvers = new Gli...
Hello Everyone,has someone managed to configure quick messages component in ui builder but inside a tab component?I cannot make it work, even though I applied the same config as csm workspace view port. Thanks!
I'm currently in the process of setting up Agent Workspace to allow users to work on Incidents. We have a number of custom client scripts that run on Incident that i need to configure to work correctly in workspace. Is there a way to determine which ...
I Have one requirement in which I have to fetch data from the Supervisory Organization data from workday to servicenow.Req:- On the Job Req form, the Hiring Manager field only pulls people who currently have a direct report. Is it possible to instead...
