Changing category of multiple KB articles

[hanaphouse]

We have a Knowledge Base with 1 category named "Hardware". This category contains 20 articles and the KB owner and KB managers decided 2 break those articles into 2 categories - "PC" and "Server".

The effort of moving the articles between categories take so much time. Would you guys know how KB owners and KB managers can do it faster?

[darius_koohmare]

If you want to change one value completely, go to kb_category table and adjust the label/value.

To do bulk updates, you can do the update multiple from a list view. Filter on what you want to update, then right click a header and update all.

You can then update multiple articles at once.

[hanaphouse]

@Darius:

I don't have that role though. Our instance is Helsinki Patch 9.

[rosemary_kai]

I am having similar issues, I am trying to merge Parent ID categories.

How do I do this as a batch, I need to merg the label Break Fix label for example -please help.

[venkateshgaarla]

Please assign 'List_updater' role to knowledge_admin or admin or knowledge_managers. Then you will see the 'Update All, 'Update Selected' options in context menu popup. Refer the screenshot below.

Using above option, we can mass update articles with our changes in any field. Hope this helps.

If the reply was informational, please like, mark as helpful or mark as correct!