Hi, I'm trying to convert XML strings to JSON objects using gs.xmlToJSON() I've found that if the XML contains a character entity such as then the conversion fails. For example var xTest = "<a>Hello World</a>"; var obj = gs.xmlToJSON(xTe...
Hi All,I have created one interactive Dashboard through Performance Analytics, and now I want that Dashboard to be visible on my Service Portal landing page as is.Request you all to please suggest some ideas how can I achieve this.Thanks
Hi I have a requirement to open RITM on portal if i client on Open In Portal button. Please help.
Hi All -When I log in as an admin (WashingtonDC), I land at the "Shared admin dashboard" which is part of the Admin Center application. After click on the "Open Incidents" widget, I get a new window that lists the Incident records. But when I cli...
How can we set the number of records a user can see in a page of Related List. Right now, the user can see 10 records per page, how to set it to 20 records per page for Related List.
Using dictionary override, you can override several field properties in an extended table. For instance, when you extend a changing table from the task table and the status field is read-only, you can use dictionary override to change this to non-rea...
Hi, Is it possible to allow edit of variable in portal after submitting the RITM? If yes then how?
Hi, We are getting data form Intune by installing the plugin 'Service graph connector for Microsoft Intune', but recently we found that we are not getting some devices details form Intune, those devices not assigned to users and those are in stock ro...
Hi All, My Requirement Add Group Members , this field should allow only if they added more than 20 members in the list (This will allow only to select more than 20 members to be added in group) Add Group Members field need to be added (This will all...
Imagine you’re managing a large, complex building with countless rooms, devices, and people. Now, imagine that all this information is stored in one big, organized book. The ServiceNow CMDB (Configuration Management Database) is like that book for an...
We are hoping to update the "You do not have sufficient privileges to access this knowledge item" message with an additional note reminder about ensuring that the user is logged in to authenticate themselves. Where is this message stored and able to ...
Hi Team, Below is the script I have written to do some time calculation var sla = new GlideRecord('task_sla'); sla.addQuery('task', current.sys_id.toString()); sla.addEncodedQuery('sla.target=resolution'); sla.setLimit(1); ...
Hi All, can someone please help me with the regex/ script to validate IP's. “Enter IP addresses” field should allow to enter Individual IPs, Multiple IPs, IP range and IP subnets. example : Valid IP address formats are as below.Single IP --> 10.1.1.1...
Hi Team, We have inbound action written wherein we are able to parse all the fields using "email.body.field name" but there is a field called as description I am not able to fetch it as its data is inside the <p> tag Can you see the below html and h...
hi community,I would need to mention a specific user from additional comments (RITM), via script.Is that possible? If yes, how can it be achieved?Thanks in advance!Dennis.
