Hello,Has anyone been able to do ATF tests for service operation workspace?Is there something already done?For example ticket opening, alarm opening, create duty call etc?Thanks in advance for your help.Sincerely,B.MULAJ
Hello all. Need to ask: if I have a given record producer that runs a script upon submission, how can that script be tested using ATF? I mean, testing a record producer submission via the portal is easy enough. But I cannot see in ATF how to effectiv...
I am facing a strange issue while backing out an update set as shown in image Initially we had 20 update sets which have child-parent hierarchy defined in a batch base. So i did try to back out batch base directly which caused some errors. Then i op...
The following link from a ServiceNow -> MS Teams integration (using MS Teams Core) renders a blank body in the ESC portal for non admin users. They see the correct header and footer but white space in the middle, literally nothing else. This is the...
I am creating a Service Portal with a reference field.This field is Selecting the User from the User table.I have 6 fields that I am adding to extract information from the user selected in the first reference fieldemployee_idtitlemanagercompanydepart...
Hi Folks, I have a requirement to enable bulk update watchlist field in the list view. For this I have updated OOB Property "glide.ui.list_edit_ignore_types" to remove glide_list and field_list from the value and also I created below 3 list_edit ACLs...
Hi guys, I’m currently working on enhancing a Flow I created a while ago. What I need to do is to be able to trigger it and set some parameters while I’m on it. I know SN provides the following methods: executeFlow(flow name, inputs) startFlow(flow...
How to restore a report/dashboard both in core UI or platform analytic if we delete them by mistake?
Hi,I'm trying to apply a custom CSS to the articles in our Knowledge Base. As per the procedure explained in Uploading and referencing CSS, I've created a style sheet in Content Management > Design > Style Sheets. I then inserted the link to my styl...
Hello! We have implemented an OOTB ESC portal in 16 languages. Some markets have chosen to translate their articles and catalog forms e.g. Sweden, but others only have their content in their local language e.g. Japanese. When users enter the portal...
Hello, community.I've been facing this issue since a few days ago: I have a survey that only users in the "survey_owners" field, besides admin users, can reach on Employee Center. The survey is public, without any user in the Related List " Survey U...
Hi All, I've ran into a problem with my Instance which i can't seem to replicated in my PDI. I'm trying to trigger a flow to run when a CI Install Status is set to Retired. However, when I try and select the trigger table as [cmdb_ci] Flow designer c...
Hi, I want to understand what's the difference between activating a language Plugin vs creating a language record and adding translations manually.Apart from translations what else does the language plugin provides. I need to activate Vietnamese for ...
Using Vancouver version - validated same in PDI. When creating a knowledge article in classic UI, the HTML field includes this insert media option. When creating a knowledge article in Service Operations Workspace, using same knowledge template used ...
Hi , I have old records of RITM which having closer details were null even though active is set to false so I need to set those fields (closed_at, closed by, duration and business durtion) How can I achieve it through fix script Thanks
