Make Field mandatory using Client script
When Caller is System Administrator then service field become mandatory , Contract field should become hidden and Configuration item should become read only how to do it using Onchange client script?
Forum Posts
script to check user against field
Excuse my likely incorrect terminology... I haven't looked at JS in years. I'm trying to lock down asset records so only the assigned property custodian can edit (with the exception of the Comments field which I want to remain writable by anyone).I k...
What is the current recommended solution for regular planned maintenance of CIs?
I have a requirement to set up regular scheduled maintenance plans/schedules for either models or types of CIs that have certain maintenance requirements. I don't feel like the documentation has examples that truly apply to what I'm trying to do, and...
Submit button from knowledge feedback on portal is gone
The "submit" button on our KB articals, knowledge feedback is gone so users cant submit feedback:i have tried to looke for it but not found anything.
how to make some fields read only and some fields editable based on assignment group on SC Task
We have created one catalog item named " Off-boarding" in our dev environment, whenever a request is ordered 7 catalog tasks are created automatically and assigned to different assignment groups as configured in the workflow.Our requirement is variab...
To generate excel attachment of list of records assigned to 'Requested for' person
Hi Team, I need to attach excel file on submission of the RITM . This excel file is list of records assigned to user in 'requested for' variable. Please suggest any ideas on this. Thanks
UI page to display record details
I'm working on a requirement to create a UI page that takes catalog item as input and display info of catalog item from Maintain item table. Also a way to call this UI page from Catalog item itself, so UI page should take catalog item id as input whe...
Servicenow HR Agent Workspace under LIST- Assigned to me Not working
Service now "HR Agent Workspace under" LIST - Assigned to me Not working as excepted. Example: 1. Please check below snap ,HR Number -HRC0001160 it is working on "open-unassigned" still this case is not assigned to anyone working ...
Add a radio button to a form (not a catalog page)
I can't believe this is as hard as I seem to be making it, but all I want to do is add a radio button with three choices to my form. I notice that there is no such control out of the box even if radio buttons are HTML 101. I have read about turning o...
Assigned to not populating
We have a functionality which pulls assigned to based on assignment group. I could see a advanced reference qualifier written on assigned to(task table) and a business rule below. but, its not working and extend table 'u_business_map' but is working ...
Starting a Sidebar Chat Programmatically in UI Builder
Hi,I'm trying to create a button within an alert notification that mimics the "Discuss" button on the Interaction page in the CSM workspace. Basically when an alert pops up, and if users click on the action button within the alert, it should open up ...
How to install AWS Service Management Connector in dev account
I have obtained a dev account to do some testing around AWS integration. However, I am unable to see the AWS Service Management Connector in Application Manager within my dev environment. Is it possible to obtain it? Thanks!
ITSM catalog clean up
Hi All,I have been using ServiceNow system for ITSM for several years now. Almost all the catalog in ITSM has been customized as per the business requirements over the years. Now, we have recently procured GenAI and it does provide the correct inform...
Resolved! Records value showing behind label in report
Hello,I have a question about a report, that shows a numerical value behind Label. This is disturbing to users and we'd like to remove it. Here, its because the report uses a database view, using the im_idea_core table, as parent value. However, for...
Cancel button dialog showing the related links
Hi When i click on the cancel button the dialog form opens and shows Related links and extra button . How to restrict those ?
