Changing the approver of the RITM, Flow is not moving forward to generate the task.It causing issues

[smiley4]

Hi,

We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check in the flow context, it is showing "waiting" at the approval stage.

Due this we are creating task manually and closing the task, RITM & request manually. we need to generate the task automatically after changing the approval.

Can anyone help me on this to find the solution. It will be very helpful.

Regards,

RaniGowri.

[Josh Pirozzi]

Hi @smiley4,

Step #3 (Look up RITM Records) - Could you try changing it to the single 'Look Up Record'? The conditioning would be the same (SysID IS SysID of the Trigger RITM Record), and then update your IF (Step #4) to check if the Approval State = Approved.

[smiley4]

Yes, I have added as you mentioned. Please find the screenshots of flow context.

[Josh Pirozzi]

Try updating your If condition from validating the Approval State in Step 2 to the RITM Record Query Step 3. This will be a condition of '3 - Look up Record > Requested Item Record > Approval'.

 

[smiley4]

Can you please check 

[Josh Pirozzi]

That looks correct - Have you tested the Flow? are you still seeing errors?