I know there are system properties to control idle chat timeout, referred below community thread
Understanding Virtual Assistant Timeout Settings and ServiceNow documentation Controlling idle live chat sessions
But in my case we are using different chat experiences based on personas (Internal staff and customers/consumers). Each of these different chat experience is expected to have different timeout settings. For example customer chat experience should timeout after 2 hours while employee chat can timeout within 1 hour. Did anyone try this?
