Check for incidents still open after 5 days of creation date and send notification to assigned to manager that "incident is still open".

[Tianna Patnaik]

Check for incidents still open after 5 days of creation date and send notification to assigned to manager that "incident is still open".

[Jon23]

Create a scheduled flow that runs daily to look up incidents matching your condition.  For each record, send notification.

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[Maharshi Chatte]

Hi @Tianna Patnaik ,

You can either do it through flow designer or you can use scheduled script for checking

[Maharshi Chatte]

If you want to check how it can be done through flow designer you can check the below link which is also for a similar requirement.

https://community.servicenow.com/community?id=community_question&sys_id=129a4311db31519855b5e14c1396...