Cloning an instance - attachments

Stephen Skaggs
Kilo Sage

When I attempted to clone one of my instances to another instance. The source instance had attachments on the records but on the target instance, the attachments were not there after cloning completed. I verified the data, records were cloned successfully. Please let me know if I missed something here when cloning.

1 ACCEPTED SOLUTION

Jeff Currier
ServiceNow Employee
ServiceNow Employee

Did you select the 'Exclude large attachment data' option, when cloning?  That will have an affect.  

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4 REPLIES 4

Jeff Currier
ServiceNow Employee
ServiceNow Employee

Did you select the 'Exclude large attachment data' option, when cloning?  That will have an affect.  

Perfect, thank you for the help! 

I am new to this and was my first time cloning.

Jeff Currier
ServiceNow Employee
ServiceNow Employee

Also, check to make sure attachments are not explicitly excluded in the excluded tables list.  Look for sys_attachment and sys_attachment_doc

Stephen Skaggs
Kilo Sage

Perfect, thank you for the help!

 

I am new to this and was my first time cloning.