Is there a way to link to the latest Major Version of a knowledge article?

[michaelzawacki]

We are on Jakarta, and using versioning for knowledge articles.   My concern is if we send a link to an article, and then it is superseded by a newer major version, the link is still to the older version.   Is there a way to use a link that will automatically pick the latest major version?

Thanks!

michael

[Lucas Vieites · Accepted solution]

Hi Michael,

if you use the link to the KB number; eg "/kb_view.do?sysparm_article=KB01234567" your users will always be directed to the latest published version of the article. If you use the sys_id to create the link and it goes to an older version, the users will see the "Article State: Outdated" message indicating they are not reading the latest information.

[michaelzawacki]

Hi Lucas,

Thanks for the response... for some reason i can't get it to work... the URL i'm trying is https://instance.service-now.com/kb_view.do?sysparm_article=KB0012345

It's opening in the most recent minor version, not the last Published version.   Is my URL incorrect?

thanks,

michael

[Lucas Vieites]

Hi Michael,

there seems to be something else at work in your case, can you open an incident ticket with Customer Support so we can troubleshoot further?

[michaelzawacki]

Thanks Lucas, I'll submit a ticket for this.