Completely close RITM from Request workflow

[yonathanperez]

I am working on a Catalog Item that runs in the Request workflow. This item does not generate any task. The Request workflow will only request an approval and if approved, it will send an email to certain people. I added a set value that will put the Stage as Closed Complete and the State as Closed Complete but this is still keeping the RITM active and in a Stage of "Nothing".

Again, this is not running on any Requested item workflow, only on a request workflow.

Do you have any suggestion on how to make this work?

[Brian Dailey1]

Sure.   Glad to have helped.

-Brian

[Anna Gausel]

Hi Brian,

I am trying to work on a similar request where I am need to set the workflow stage to completed in 'cancel request' UI action. The UI action successfully closes the item, but the workflow stage does not move.

I wonder if you could assist troubleshooting the issue.

My script is here:

function cancelRequest(){
	
	if(confirm('Are you sure you want to cancel this request?')) {
		
		//Call the UI Action and skip the 'onclick' function
		gsftSubmit(null, g_form.getFormElement(), 'cancel_request');
		
	}
	
	return false;
	
}

if (typeof window == 'undefined')
	
updateTaskAndRITM();

function updateTaskAndRITM(){
	
	current.state = 3; //value for Closed complete
	current.work_notes = 'Request Cancelled';
	current.comments = 'This request been cancelled';
	current.update();
	
	var reqItem = new GlideRecord('sc_req_item');
	
	reqItem.get(current.sys_id);

var gr = new GlideRecord("sc_req_item");	
	
	gr.addQuery("stage","executing");	
	gr.query();
	
while(gr.next()){
gr.state = 3;
		gr.stage = "Complete";		
		gr.update();
		
		
	}
		
	new UIActionUtils().approvalsNoLongerRequired(current.sys_id);
	
	
}

Many thanks,

Anna