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Knowledge Bases in ServiceNow

I am looking for guidance on making a decision- modify / customize current Knowledge base- create new knowledge base A resource stated (without supporting documentation) that ServiceNow recommends one KB for all IT.  Well ... that doesn't work well f...

Diane22 by Tera Guru
  • 10177 Views
  • 2 replies
  • 5 helpfuls

Create multiple ticket using one inbound email

I have a requirement, for the incoming email using inbound action, multiple tickets should be created for Purchasing table. The condition depend on the attachment of the incoming email. So inbound action have to check, if incoming email have more tha...

stayyaba by Tera Expert
  • 923 Views
  • 5 replies
  • 0 helpfuls