Previously Azure VM record were stored in the cmdb_ci_azure_vm table. Most recently online documentation from serviceNow show that the Virtual Server (cmdb_ci_vm_instance) table is used. Anyone knows the reason why the change? Is it based on the S...
My team and I are looking into using the Upgrade Plan feature, but on a test of the tool we came up with an important question and I can't find an answer: How do you know what has been captured in the Upgrade Plan at any given moment? When I use upda...
I have 2 emails with the following settings:Email 1Email 2Send when: Record inserted or updatedSend when: Record inserted or updatedInserted: trueInserted: trueConditions: NoneConditions: Requested for is different from Requested byRecipients: Users/...
Hi experts, I'm having some trouble with the GlideEventManager.Looking at the documentation here it should be possible to pass a parameter like this: GlideEventManager('my_event_queue').process(1); However, when I pass any number (or any string, I ha...
We intend to be using the virtual agent widget on the portal. I would like to launch the virtual agent chat with a pre-defined conversation topic. I know this can be hard coded using the instance options. But is there a way that I can launch that sam...
Hello ServiceNow Community! I'm trying to figure out how the column "Major incident state" from incident table becomes "Proposed"? Is it from Business Rule? and what are the conditions? Thank you!
Hi I need to make options bold in virtual agent using script. it should display the users in bold user 1 user 2 user 3 select Myself Like this
I'm trying to create a new process in Process Automation Designer (PAD) but the trigger table only lists Incidents and Incident tasks. I would like to select the Change request table.
Hello, We are working on Integration between ServiceNow and Workday using Workday HR spoke, while I see CreateUser webhook and Offboarding webhook(s) to bring data from Workday to ServiceNow Instance for setting up new users and offboarding users, bu...
Hi all,I have requirement for bulk Closure of outdated SCTASKs (Almost 12k records).There is no particular filter I can use to filter the records and also no date range to select from. The records are scattered. The data was given by multiple teams a...
Seems like the columns in my Embedded List shows different columns in Dev and Prod.Don't know what/why/when this started but I think last week. I tried to Configure --> List Layout and add correct columns, but changes does not stick.I also committed ...
I have created a summary field from RITM table and it displays all the variables details there.. But, I could see that empty variables labels are displaying which I want to hidden from the summary. How can I do this? I'm using below Business Rule to ...
We currently have com.snc.pdf_generator active in our instance and have read that itext5 is being deprecated by the Tokyo release and itext7 is now ready for deployment to replace it. I am unable to find the configurations required to complete this ...
Hi, We are going to integrate SolarWinds and ServiceNow, but I'm uncertain whether the integration requires a mid-server.
We are enabling Next Experience in a phased Pilot after upgrading to San Diego back in May. We have noticed that UI path software was successfully able to recognise all elements of San Diego platform screens before we switched on Next Experience. Thi...
