Configuring variable display on RITM and catalog task

rhofing · ‎07-11-2016

I have a catalog item that permits a user to request a new virtual machine or make changes to an existing virtual machine. The fields (variables) thats must be completed will be different depending on the selection (New VM or Modify VM).

I would like to display on the RITM record and the task records Variables tab, only the appropriate variables depending on the the choice (New or Modify). I am not certain how to do this.

Thanks!

Ric

randrews · ‎07-11-2016

I would create a show policy for each of the selections... with reverse if false checked and check all three options for applies to <tasks items and form>

then in each policy create a show action for the fields that should show for that option <you will need two policies one for physical one for virtual>

the alternate method is to use ONE policy and set it for say physical... set the variables for physical to show and the virtual to hide that way if it is physical the virtual ones hide and physical show... if virtual the opposite.... i do not recommend this method if you are showing "none" as n option for the type of server... as I don't like the variables to show if they aren't needed and in this case the victuals will show even when it is none

View solution in original post

rhofing · ‎07-11-2016

Chuck, I used ui policies as suggested by Raymond.

Chuck Tomasi · ‎07-11-2016

Thanks. In the spirit of the community, can you mark his comments Correct so others can find the solution easily if they have the same question? Thanks.

rhofing · ‎07-11-2016

I dont see the "Mark as correct" link anywhere

Chuck Tomasi · ‎07-11-2016

Check this video about the 20:00 mark.

Ask the Expert: Community Etiquette, TechNow Ep 27

rhofing · ‎07-12-2016

Chuck, I watched the video but the Correct Answer button does not appear on the screen anywhere. It has in the past, and I click it when it is there, but I have noticed that sometimes it is not visible, sometimes it is.

Ric