Configuring variable display on RITM and catalog task

[rhofing]

I have a catalog item that permits a user to request a new virtual machine or make changes to an existing virtual machine. The fields (variables) thats must be completed will be different depending on the selection (New VM or Modify VM).

I would like to display on the RITM record and the task records Variables tab, only the appropriate variables depending on the the choice (New or Modify).   I am not certain how to do this.

Thanks!

Ric

[randrews · Accepted solution]

I would create a show policy for each of the selections... with reverse if false checked and check all three options for applies to <tasks items and form>

then in each policy create a show action for the fields that should show for that option <you will need two policies one for physical one for virtual>

the alternate method is to use ONE policy and set it for say physical... set the variables for physical to show and the virtual to hide   that way if it is physical the virtual ones hide and physical show... if virtual the opposite.... i do not recommend this method if you are showing "none" as n option for the type of server... as I don't like the variables to show if they aren't needed and in this case the victuals will show even when it is none

[oscarferreira1]

Hello,

Can you elaborate on how to do this?

Thank You!

[Henrik Jutterst]

I found a solution to this in another post and I'm linking to that post here where I added screenshots of config and result.

How to show variables from catalog item on sc_task as well