Configuring variable display on RITM and catalog task

rhofing · ‎07-11-2016

I have a catalog item that permits a user to request a new virtual machine or make changes to an existing virtual machine. The fields (variables) thats must be completed will be different depending on the selection (New VM or Modify VM).

I would like to display on the RITM record and the task records Variables tab, only the appropriate variables depending on the the choice (New or Modify). I am not certain how to do this.

Thanks!

Ric

randrews · ‎07-11-2016

I would create a show policy for each of the selections... with reverse if false checked and check all three options for applies to <tasks items and form>

then in each policy create a show action for the fields that should show for that option <you will need two policies one for physical one for virtual>

the alternate method is to use ONE policy and set it for say physical... set the variables for physical to show and the virtual to hide that way if it is physical the virtual ones hide and physical show... if virtual the opposite.... i do not recommend this method if you are showing "none" as n option for the type of server... as I don't like the variables to show if they aren't needed and in this case the victuals will show even when it is none

View solution in original post

Chuck Tomasi · ‎07-12-2016

Interesting. Thanks for the feedback. I'll pass it on to the community.

paw2 · ‎07-12-2016

I have noticed the same thing on occasion .... sometimes the correct answer button is not there.

randrews · ‎07-12-2016

thanks for trying.. heheh i always enjoy points!!

Dan Bruhn · ‎07-12-2016

Hi Chuck,

Thanks for bringing this to our attention. It seems this isn't an isolated incident where the author for some reason doesn't see the option to mark a thread a correct. Oddly, moderators still see the button. I've gone ahead and marked Doug's response as correct. We'll also be investigating this further with our technical team.

If anyone sees this issue arise again please @mention me on the question.

Thanks,

akashsrm100 · ‎07-11-2016

HI ric

On workflow task activity you can define which variable to show on task form.

Thanks

Akash Sharma

PS hit lke Correct if Helps