Connect Support conversation history logs?

[RichardSaunders]

We are upgrading from Social IT to Connect Support, but i am unable to see where is the chat history is now logged?

It used to be under the chat_message table, please can someone advise where this is recorded.

Thanks in advance.

[shloke04]

Hi,

With Connect the chat history gets saved in the Table Live Feed Message(live_message.LIST). You can type live_message.LIST from Application Navigator search to open the table. Below is the screen shot for the same:

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[RichardSaunders]

Hi shlokesrivastava,

Thanks for this, that's a great start. BUT how do i identify Connect Chat from Connect Support Chats. I also need to be able to identify Connect Support Chats in different groups e.g. Service Desk & HR. I don't see any such fields to identify these things.

[keith_schaefer]

You can try filtering [live_message] lists by the conversation->type.   Conversation is a [live_group_profile] record created for the chat, which has a 'type' field (ex: connect, support, etc...)

[RichardSaunders · Accepted solution]

I found chat_queue_entry was the best place, you can them identify them by assignment group.