Connect Support conversation history logs?

[RichardSaunders]

We are upgrading from Social IT to Connect Support, but i am unable to see where is the chat history is now logged?

It used to be under the chat_message table, please can someone advise where this is recorded.

Thanks in advance.

[Sam Santo]

Hey there,

Quick update -> We are encouraging customers to move from Connect Support to our new, modern solutions: Advanced Work Assignment (AWA) and Workspace Agent Chat.

Read my community article to learn more about the benefits of moving to AWA and Workspace Agent Chat. Read now!
Watch this pre-recorded webinar to learn more about how AWA and Workspace Agent Chat work. Watch now!

Starting in Paris, Connect Support is in a planned deprecation state which means that no new features will be delivered, new customers cannot activate the plugin, and only highly impactful bugs will be fixed. This enables us to focus on delivering more capabilities for AWA and Workspace Agent Chat in the future.

Thanks!