Copy and Paste URL in Chat

drusnak
Tera Contributor

‎06-16-2017 09:16 PM

When I copy a URL from ServiceNow into a Chat window, the link behind the URL is changed (See screenshot). How do I get this to retain the URL I pasted?

find_real_file.png

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ankitbadola
Giga Expert

‎06-17-2017 03:53 AM

Hi Daniel ,



Check the length of the field Comments and work notes   in Chat Queue Entry Table . If its less try to increase and see if its working or not .



PS: Hit like, Helpful or Correct depending on the impact of the response.


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Shiva Thomas
Kilo Sage

‎06-17-2017 06:20 AM

Hi Daniel,



Your issue is reproducible on an out-of-the-box Jakarta instance.


The platform adapts URL pointing to the local instance, as to ensure they open in the correct frame, with the site header on top and the navigation column on left, by redirecting to nav_to.do.


This behavior is nice for most URL, but for Service Portal pages, the result is ridiculous.


I checked, but found no properties or script to configure this behavior.



My advice is to open a ticket to /HI, for the long run.


As a workaround, I would use a URL shortener, like Bit.ly to paste an URL that the platform will consider to be external, and won't redirect to nav_to.do. (ie: http: //bit.ly/2sB0geE) or point the end-user to some navigation module   that you create, like: "Self service > Self Service Portal"


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