When I tried to change the homepage dashboard for a user from the ‘User Preferences’ record, it didn’t work, as it kept showing the previously last opened dashboard whenever I opened the homepage, but the user doesn't want that. Are there any solutio...
Is it possible to define roles so that a portfolio manager can only work with objects that exist in his own portfolio.For example the role service_admin is only valid for a set of portfolios and not the others?
I am interested in creating inbound REST API from ISIM into ServiceNow. I have found that I need to use the Service Catalog API in order to have a REQ created which in turn created a RITM and SCTASK. I have looked at the Service Catalog API documenta...
Hi Everyone, Is there a way to filter for knowledge categories by knowledge base?I'm reporting on the kb_category table but can't seem to find a way to reliably tell which knowledge base each category belongs to. There's the parent ID field, but only...
I have two questions that I was hoping someone could assist me with please. 1. How can I make the section be collapsed by default on a specific view?2. How can I make it not appear as a tab but directly on the form? I have a requirement provide some...
We extended the knowledge article table by creating a custom table called “Policies” and began publishing articles. However, following the Xanadu upgrade, the custom articles (Policies) are no longer appearing in the out-of-the-box search. Additional...
Hi,I have configured one of my CI'S related list in form but it's showing different in cmdb worspace. How and where I can configure the related list, so that the related list looks proper ? Kindly suggest. Best Regards,Dusmanta Nayak
Using g_form.setLabelsOf(), it is possible to change label of a field in the form view. I am looking for example where label can be changed in related list view as well. GlideDocument supports DOM element. I am looking for an example to use this in ...
i am testing with my id in dev instance , but requested for is taking the guest user (guest@example.com) account in the inbound email flow designer . Value given for requested for is the user record from data picker which identifies the sender of em...
I'm having trouble uploading a PBIX (Power BI from Microsoft) document as an attachment. When I use the paper clip icon to add the attachment, the system runs continuously without giving a warning and without uploading the file. When I try using drag...
I'm creating ATF test steps. my first step is a Run server side script which gets the count of records, where the script is setting output as"outputs.asset_count = parseInt(count)"and in the 5th step i want the get this output. I'm using the below li...
We want to prevent the user from clicking more than a specific number of checkboxes. Is there code for this in a Catalog Client Script or UI Policy? What is the best practice?
hi Community,I've configured the Activies for the view of records in a custom table in a scoped app to include "Sent/Recieved Emails". When I (as the admin) view a record I see the emails in the activity stream.However, as users who have the role t...
Hi,I've been using the insertMultiple endpoint of the Import Set API to push data to ServiceNow. I'm pretty sure that this has always resulted in the data being transformed automatically, but somehow, it has stopped to do so in the last couple of day...
How to use script debug in schedule job
