Hi All My instance version is Washington and some of the catalog item's client script, and UI policies are not working when I use 'Try It' (com.glideapp.servicecatalog_cat_item_view.do) from catalog item but the same works in Portal view. Could you p...
Please help me on this, Unwanted list elements When I create a list (ordered or unordered) and publish the article, the page auto-adds an element to the bottom of the list. If I return to the article, remove the unwanted code in the HTML editor, and...
Dear Community, The case is that I have two roles from different subscription packages assigned to one group (ITSM - itil and SPM it_project_manager). The situation is that some of the user are no longer working for with project so i need remove them...
Hi Team, There is a requirement to integrate ServiceNow with Microsoft Azure.Requirement is user will submit a catalog request for VDI access in Azure , once request is approved, a cloud VDI is provisioned/allocated to the user.Can someone tell how t...
Hi,I have created a dashboard to display timesheet missing users. Data seems to be correct. But the small problem here is, Total data is correct. When i apply some filter to the dashboard, if the data after filter is 0 - No data should be visible bel...
I am getting below error while creating Transform maps(from Global) on my scoped table. Invalid 'Target table' selected on the Table Transform Map record. The 'AAA' table is in application 'BBB', but the current application is 'Global'. The 'Target t...
Can anyone point me to a list or suggest a list of available "Filter Navigator" commands.xxx and/or best practices. ie: I seen commands such as Tablename . list Stats . do etc.
I tried the example provided ty reference, and it really worked out that seemed right.But it turned out that I couldn't find out the UI page named "UI_dialog_name" example of the reference(https://developer.servicenow.com/dev.do#!/reference/api/xanad...
How default additional comments & work notes placeholder getting set for incident & task table? Is there any script or anything? Is there any way to edit this? Where can I find this?
sys_email table is not available in flow designer actions. Our flow designer is in scoped application, sys_email table is in Global application. sys_email table by default access from all application scope. But still facing the issue. Can anyone ple...
Hi allPlease tell me how to set up the message table（sys_message）.What should I put in the field marked with a red line in the image?Also, what is this for?I would appreciate it if you could let me know.
Hi, I am getting below error while publishing the flow, but it is getting saved successfully. Error: "Failed to find reference to fd_data._4__update_record.__action_status__" Can someone please help, what should i check? my flow is having many activi...
I want to route few users to the SP portal when they will use the /instance.service-now.com/esc or /instance.service-now.com/sp, and default will be esc portal.EX: only EU region user, i want to use the SP portal and for rest i want to reroute them ...
Hello,We currently are using LDAP for our user provisioning and I've been tasked with moving this to Azure AD.I've looked at the following guide https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-provisioning-tutorial and ha...
Hi, Is there a best practice in ServiceNow of managing 1st and 2nd/3rd line knowledge articles? I'm thinking specifically for scenarios where 1st line is doing some troubleshooting and the issue isn't solved, or where 1st line cannot do anything an...
