Remote Desktop
Does Service-Now offer any sort of Remote Desktop plugin or functionality? Allowing for users across an organization to access machines listed in asset management.Thanks in advance for your assistance.- Ian
Forum Posts
Transform Your Service Delivery with ServiceNow Service Catalog for IT Leaders
In this article, we’ll explore how the ServiceNow Service Catalog can revolutionize your organization’s service management by automating requests, enhancing user experience, and streamlining workflows. Whether you're managing IT requests, HR services...
Resolved! Walk-up experience - schedule appointment calendar pop up - urgent help needed
Hello,IN DEV we got this calendar pop up which is correct In PROD/TEST we got this which is wrong I cannot find root cause.Can you help please?/Petr
The Ultimate Guide to Upgrading Your ServiceNow Instance: Step-by-Step
Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...
Mastering Form Configuration in ServiceNow: A Step-by-Step Guide
Configuring forms in ServiceNow is a game-changer for making data management smooth and user-friendly. Whether you’re customizing an incident form or building out complex workflows, configuring forms is all about optimizing the way users interact wit...
Resolved! Need Display name from Catalog Variable
Hello Team, I have below script which gives me reference value, and I am interested to get the Display name instead. Can you please help me to achieve that? Output I get as below:var rec = new GlideRecord("sc_req_item");rec.addEncodedQuery("cat_item....
Copy OOB incident data in custom u_incident_copy table including SYS_ID
Hi Experts,I have a requirement like I need to copy all incident fields data in u_incident_copy table.Issue: I can do copying all incident data using below background script but not able to copy same sys_id.Requirement: I need to preserve same incide...
Citizen Developer Program - Required Roles?
We are beginning a pilot for a citizen developer program. We have 1 person trained and ready to start working. He has access to DEV, and I have given the following roles:delegated_developeritilrest_api_builderflow_designerintegration_hub_adminflow_...
Resolved! How should end users submit potential enhancements or defects?
Hi Folks, How are you allowing end users to submit enhancements and defects for the Agile Development module? Are you using record producers that directly create the enhancement and defect records?Are you having users submit requests that then after...
Find shared homepage
Hello, I have a requirement to retire the homepages that was not visited in the past 6months. I am using homepage deprecation tool. I need to find out "shared homepage" that other users are using it. I have to exclude that shared homepage. Could some...
Resolved! SOW Where in UI Builder can I edit the Caller Contact area?
Hello,How can I add fields, and modify the layout of the caller info card? This is on the section that appears after the "Contact" button is clicked. Thank you, j
Print only germany country in list collector variable
Hi, I want to print only germany country in legal entity variable.Its showing all countries .How can I achieve this?
Retire knowledge based on valid to date
Hi, I'm trying to create a workflow to retire knowledge articles which have reached the valid to date. I'd like the workflow to be triggered by the valid to date, once it has reached that date the article would move to pending retirement and create a...
How can we change the Email User Label for From Email used in Email Client Template?
How can we change the Email User Label for From Email used in Email Client Template with From Email optionas Text :- test@abcmail.com ? Please guide on the same.
Due Date format in VTB
Hello, How to change the Due Date format in Visual Task Board to Day-Month instead of Month-Day ? Thanks
