Copy- Paste Functionality on the Portal and Fulfiller Side.

[Atharvabx]

Hi!

We are having an issue with copy-paste functionality on additional comments and work notes from the Technical User Interface.
When some user from our customer tries to use copy - paste feature on the activity tab, it does not work for them.

I, as a service now administrator, can copy and paste without a problem. I've tried login as an itil user with no additional roles and still no problem for me.  @Maik Skoddow @Mark Roethof @Gaurav Shirsat @ghaing  @tltoulson @Ankur Bawiskar @Chuck Tomasi .

Any walkaround Ideas are Much Appreciated!

[Dr Atul G- LNG]

Hi @Atharvabx 

Greetings!!

Are you facing this issue in one browser or in all ? also did you try with impersonate? 

If not, please try to raise a case in SN.

Please mark my answer helpful or solution accepted if it serves the purpose.

Regards

Atul G

[Atharvabx]

Yes i have tried Impersonating and still no luck now i am tying to Bring two HTML fields and replace it with The Journal field. the issue now which i am facing is whenever i attach any image in the new html field it gets copied over twice one as a attachment and other is coming from the BR mapping which i have written on those Journal field. can you please provide me a script to Remove the 1st image which is getting attached as a attachment.

[Dr Atul G- LNG]

Hi @Atharvabx 

The only last option is Hi Ticket . please do needful.

Please mark my answer helpful or solution accepted if it serves the purpose.

Regards

Atul G