Copy Worknotes from RITM to Request

[Samiksha2]

Hi All,

I need to copy RITM work notes for a particular catalog item.

I am not sure what to add in the query.

Please help.

Thanks,

Sam

[Harish KM · Accepted solution]

Hi @Samiksha2 Create a after update BR

cond: item is "your catalog"

script:

var workNotes = current.work_notes.getJournalEntry(1);

var app = new GlideRecord('sc_request');

app.addQuery('sys_id', current.request);

app.query();

if(app.next()){

app.work_notes = "workNotes Updated " +workNotes;

app.update();

}

[Dr Atul G- LNG]

Hi @Samiksha2 

Check this:

https://www.servicenow.com/community/itsm-forum/copy-work-notes-from-task-gt-ritm-and-vice-versa/td-...

https://www.servicenow.com/community/now-platform-articles/copy-task-comments-and-worknotes-to-paren...

This will give a baseline.

[Samiksha2]

Hi @Dr Atul G- LNG ,

That doesn't work for Request to RITM.
I dont know what should be the query. 

var gr = new GlideRecord('sc_request');

        gr.addQuery('here');

        gr.query();

        while (gr.next()) {

            gr.comments = current.comments;

            gr.work_notes = current.work_notes;

            gr.update();

Thanks,

Sam

[Samiksha2]

Hi @Dr Atul G- LNG ,

I added this query.

var grs = new GlideRecord('sc_request');

        grs.addQuery('sys_id', current.request.sys_id);

        grs.query();

        while (grs.next()) {

            //grs.comments = current.comments;

            grs.work_notes = current.work_notes;

            grs.update();

        }

What is the error here?

It is not working.

Thanks,

Sam

[Samiksha2]

Hey @Dr Atul G- LNG ,

It is working now.

Thanks,

Sam