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‎02-07-2024 01:04 AM
Hi All,
I need to copy RITM work notes for a particular catalog item.
I am not sure what to add in the query.
Please help.
Thanks,
Sam
Solved! Go to Solution.

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‎02-07-2024 01:20 AM
Hi @Samiksha2 Create a after update BR
cond: item is "your catalog"
script:
Harish

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‎02-07-2024 08:50 PM
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‎02-07-2024 01:37 AM
@Samiksha2 :- If I understand correctly , you want to copy work notes from request to RITM.
So create after insert/update BR on sc_request table. Check Advanced checkbox.
when to run condition- work notes changes
In script section use below code.
Hope it helps. Kindly mark helpful/ Accepted if it assists you.
Regards,
Priyanka Salunke

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‎02-07-2024 01:20 AM
Hi @Samiksha2 Create a after update BR
cond: item is "your catalog"
script:
Harish
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‎02-07-2024 02:18 AM
Hi @Harish KM ,
Can you help me with this query- when worknote is not updated by system then only it should copied.
Thanks,
Sam

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‎02-07-2024 02:22 AM
Hi @Samiksha2 add another condition updatedBy isNOT system, to avoid system update worknotes
Harish
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‎02-07-2024 03:59 AM
Hi @Harish KM ,
It is not working