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09-25-2019 07:50 AM
Hey all,
I am attempting to schedule a report that shows a specific field "isManaged" has changed from true to false and vice versa within the last hour.
I have tried reports but it only shows if the entire table was updated. I was told metric was the way to go. However, I am brand new to ServiceNow. I read the documentation, but I am afraid I didn't quite understand.
Can anyone explain, in relatively simple terms, how to create a report that will send out hourly showing all the isManaged fields that have changed within the last hour.
Thanks,
Ben
Solved! Go to Solution.

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09-25-2019 01:32 PM
There's the problem. Out of the box Metrics work on Task or tables extended from Task. Go to module Business Rules under Metric app. Find the business rule - metrics events - on task table and create a copy of the rule on your custom table. Then try it again.

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09-25-2019 01:32 PM
There's the problem. Out of the box Metrics work on Task or tables extended from Task. Go to module Business Rules under Metric app. Find the business rule - metrics events - on task table and create a copy of the rule on your custom table. Then try it again.
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09-25-2019 01:53 PM
BOOM GOES THE DYNAMITE!
Thank you so much Michael, it works. 🙂