Our company has multiple service portals, and we need a different experience for each. We're using the OOTB widget "Typeahead Search" to retrieve both catalog items and KB articles. We need results for KB articles to link to a custom page "kb_artic...
I am working upon UI Builder - Profile page and trying to save the BIO details via the save button. However, I have no idea how to do that. I went to Data Resource and took a update record activity but do not know what to do after that. Need help.
I want to change the hover effect for the Category widget in the KB View page of the service portal. When I try to change the background color for the class ".group-item-default", it changes the whole background. But when I change the hover effect f...
It is possible to show the application name and update set name in the header along with the ? I like the new look and feel of Next Experience UI but miss being able to see my application and update set without clicking on the link. Any help would b...
Hi All, After the catalog task created , In variables, i need to update value for a variables, that variable need to pass on flow designer. examples: in security group name I need to edit AZure ad group 5 to AD Group this need to go in flow designe...
Hello, We have upgraded to San Diego from Quebec within the development instance. As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...
Hello , Could someone please help me? my sc_req_item doesn't record email sent to the journal field. What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal. Th...
Hello All, I have created a HR record producer. My requirement is to make this record producer visible on agent workspace only and not on esc portal. Please guide me to achieve this requirement. Regards Souvick
Hi there, what is the best approach for mid servers when it comes down to locations? We utilise automation for IT staff to give themselves access to certain applications which goes over the mid server to add to AD groups. We currently only have this ...
Hello, We have a problem when moving an update set from Test to Production. * Background:We cloned our Productive instance (Rome Patch 4 Hot Fix 1) to our Development and Test instances which had a more recent version (Rome Patch 4 Hot Fix 1a).As Tes...
Hi All, I want to know how can I send the response I am getting from a Application A to Application B from a Servicenow. I am using Rest API, written a Rest message and was able to capture the response coming from Application A(captured it in one of ...
In need of help with steps to follow for this assignment Configure assignment rules All incidents should be assigned to a support group based on point of contact. For example initial assignment could be different for incidents logged from e...
Looking to work with features subscribed to by company I recently joined without affecting company instances.
I recently opened a case with SNOW support due to problems with email flow. They had me uncheck the Stop Processing checkbox in the BP - Create Incident With Watchlist Inbound Action. That made it so that the contact type no longer populates. It now ...
I'm attempting to update a True/False field on the RITM within a Flow Designer flow for the item and have encountered an unusual behavior.If I directly set it by using the checkbox on the flow (see attachment Checkbox) the rendered code is: u_account...
