How to load iframe on Agent workspace?
Hi Experts, I am trying to load iframe in agent workspace forms but no luck so far. Does anyone have experience in doing the same? Thanks Abhishek
Forum Posts
How to add comments to an approval from the workflow
I have a workflow with 3 different group approvals, so 1-3 approval activities could be sent for the RITM depending on the variable answers. Is there a way to get the approval activity to add a comment to the approvals for that specific activity? I h...
Field Decorator to open List or UI page
Hi All In agent workspace you can add a field decorator to a field in workspace, similar to adding a macro to a field natively. However the documentation is sparse in ServiceNow docs. Has anyone got any experience on creating them? Basically trying t...
Creating Notification Action in Flow Designer
Hello: I understand that a custom action needs to be created for using the Notification step within a flow. I am trying to configure the customer action but it does not seem to be intuitive to me. The Notification field is mandatory but the table f...
Go-Live preparation
Hi,What is your go-live preparation? Do you use a specific checklist you follow?Any best practice documentation I can review and follow?Thank you.
Send SMS action for Flow Designer
Has anyone had success with the 'Send SMS' action on Flow designer? Keep getting the below error when it executes. Tried dragging the pill for user field, made sure the user has email and mobile phone field populated with valid numbers, inserted a nu...
Resolved! Role that doesn't require a subscription still shows in subscription management
I have roles that do not require a subscription (they just decide which widgets are visible to a user in the portal). For some reason users who have been assigned this role show up under User Subscriptions for one of my licenses. The source says "Sys...
Resolved! Scroll down to related list (UI Action)
Hi folks I want to have a Button (UI Action) which scrolls down to the related list.This isn't working....any ideas :-D? This button "Scroll down" should scroll down to the related lists To this related list "Taskana Incident Tasks"
tasks assignment to groups
All the benefits of assigning tasks to groups rather than an individual user.
service account performing a large number of failed login attempts-CMDB Discovery
Need help.Problem Statement:User servicenow has exceeded the maximum Number of Failed Logon Attempts and has been locked out.service account, "performing a large number of failed login attempts on the MFT servers. Want to understand how to fix this i...
How to sort advanced reference qualifier for a reference field?
I am using a script include for reference qualifier, but now the list should be sorted . Is there any way this can be achieved?
How to find upstream and downstream relation of CI using script
Hi All How to find upstream and downstream relation of CI using script if there is "n" of relation levels. -BSM limited to 5 -Expand limited to 100 under tree view in BSM tab,
Resolved! Mid Server is installed and up but getting the issue in the agent.log file
I have installed mid server and it is showing up once validated. But in agent.log I am getting below warnings: (Network Configuration issue) Please check that the MID server can ping the instance: SNOWURL/You may also need to configure the network th...
Resolved! DurationCalculator & GlideDateTime
Having trouble using the DurationCalculator class and it's methods. I am trying to use it to calculate the duration difference between current date_time and the planned start date_time on a change record. I am using the setSchedule method to set the ...