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MID Servers in different locations

Hi there, what is the best approach for mid servers when it comes down to locations? We utilise automation for IT staff to give themselves access to certain applications which goes over the mid server to add to AD groups. We currently only have this ...

Alex Cason by Tera Contributor
  • 952 Views
  • 2 replies
  • 0 helpfuls

Resolved! Configure assignment rules

In need of help with steps to follow for this assignment  Configure assignment rules All incidents should be assigned to a support group based on point of contact. For example initial assignment could be different for incidents logged from e...

Day2 by Kilo Contributor
  • 3855 Views
  • 5 replies
  • 13 helpfuls

Resolved! Problems with Create Incident Inbound Action

I recently opened a case with SNOW support due to problems with email flow. They had me uncheck the Stop Processing checkbox in the BP - Create Incident With Watchlist Inbound Action. That made it so that the contact type no longer populates. It now ...

MRAdmin by Tera Contributor
  • 962 Views
  • 2 replies
  • 1 helpfuls

Does ServiceNow have the capability to support translation into different language if the ticket / input come in English? If yes is there any additional cost to enable that.

Does ServiceNow have the capability to support translation into different language if the ticket / input come in English? If yes is there any additional cost to enable that. What all languages are supported by ServiceNow.