Create an incident related to a CI via the REST table API

[Jarek1]

Hi,

I'm new to Service Now and I need to create an incident related to a CI using the REST Table API.

Actually I was able to do it by sending POST to the api/now/v2/table/incident endpoint with the below JSON attached:

{
  "short_description": "testing cmdb relation",
  "description": "testing cmdb relation",
  "impact": "3",
  "urgency": "3",
  "caller_id": "jarekk",
  "cmdb_ci": "affd3c8437201000deeabfc8bcbe5dc3"
}

It seems that the cmdb_ci field accepts the sys_id value of a CI. Retrieving the sys_id requires one extra step before creating an incident. I would like to avoid it.

I started to wonder if there is any other way to identify CI in the above request: by name, serial number or etc… I couldn't find comprehensive documentation. I would appreciate any guidance regarding this topic.

Thanks,
Jarek

[Pradeep Sharma]

I don't think there are any restrictions. Please make sure that you are using the right referenced record without any spaces.