In my company we have departments with multiple divisions in each department. Many departments have the same division name, for example Administration is a division in all the departments.I created a new division table with a reference field to Dep...
Hi, I have a requirement where I need to reach out to a zip folder from a URL similar to: https://example.com:443/folder.zip This zip contains several folders and I need to get these folder names into a table in ServiceNow. I have created a data so...
Hi Experts, I want to make a rest message call from third party where we can only retrieve 200 records at a time. They have 2000 records in total. My concern is how to paginate the url mutliple times when calling the rest API by scheduled job. Ex: ...
Hello, EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments. W...
Hi, I am currently setting up Agent Workspace and Agent Chat in my instance, and it's basically almost fully setup. I am having an issue with how interactions are provided to agents which seems to be a known issue that's been fixed in New York. Our ...
What does the value of the ' Updates' field represent and when does it get updated?
I enabled document viewer for Incident. I'm able to preview documents from the regular view. I get the following message when viewing various doc types (pdf, excel, docx, doc). I couldnt find a straight answer in the documentation.
Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:
Hi Community, Is there a way to set a REQ/RITM/Task to a P.2 depending on the catalogue item the REQ was created off of without using any scripting? Preferably without a business rule too but not a problem if I'll be required to use one. Many T...
Change tickets are created from record producer. User attaches a word doc and that carries to the change ticket. User must not be able to edit/remove the attached file on change ticket. This is only on some change requests. How to do this?
Hello! I'm working on creating a custom widget that displays certain catalog items in a grid of 4 columns and two rows.This picture I saw is my inspiration: I have the grid and tabs but for some reason my bootstrap columns do not have the default 30...
Hey guys, does someone also face a problem with their badges on NowCreator profile? I cannot see any of mine there, even though I earned quite a few. Thanks!
Hello All, Hope all are doing great. For catalog item in platform view, we can use g_form.getMissingFields() to get mandatory fields which are empty. But I want same functionality in portal, unfortunately above method is does not work in portal. Is t...
In Service Portal, we have Chrome Auto-Fill blocking out ServiceNow choices for many users. I've seen some community posts about blocking auto-fill passwords, mostly in native and some even suggesting DOM Manipulation, which I know is not a good ide...
what is the use of "Toggle template bar" in incident form?
