Resolved! Wireless LAN Controller in the CMDB
Hello everyone, I would like to ask what cmdb class you use to register "wireless LAN controller" devices? Thanks in advance Jorge Salazar
Forum Posts
what is a sub-production instance
Hello all, What is a sub-production instance? Does it refers to test/UAT instance or it refers to both test/UAT and dev instance as well. Thanks.
RSA Authentication Manager integration with Service Now
Please advise anyone integrated RSA Authentication Manager with Service Now to automate RSA secure ID token assignment/un assignments
How to change the label of a column in the "Data Table from Instance Definition" widget on the Service Portal
Hello, I have a "Data Table from Instance Definition" widget on the service portal. I am using the table alm_hardware and selected a few columns to display. Is it possible to change the label for a column on one widget. We want to change the label ...
Resolved! Download All attachments from multiple records
Hello, I was wondering if there was any way to download multiple files from multiple records. The actual goal is to download all the attachments from the requirements related list on a project. I was working through, https://www.servicenowguru.com/sc...
Automatically assigning approver_user role to the user who gets requests for approval
Hello All, We have to develop a solution so that when a user has an approval (Table = sysapproval_approver) assigned to them so that something automatically allocates to them the approver user role. If user already has approver_user role then ignore....
Resolved! GlideRecord query on sys_user_grmember fails if only one record returned
I'm building some catalog items for ServiceNow group maintenance. The requirement is that users can only make requests for groups of which they are already a member. If a user is a member of only one group, set the group variable to that group. I'm r...
Resolved! Hide variable on a requested item submission form
from an order guide or service catalog item, the output is an REQ & RITM. On the RITM is a content section "submission" which displays the variables output of the catalog request that was submitted. On the submission form of an RITM, we have a use ca...
How to apply encryption contexts to encryption field
Can't seem to figure out how to link and encrypted text field with an encryption context.So far I have:Created the contextCreated a role associated with that contextAssociated that role with my dev accountCreated an encrypted fieldI can't seem to vie...
Setting user to a "non-fulfiller" role.
I am familiar with the "fulfiller" role and applicable setup. What is a "non-fulfiller" role and how would I set user to "non-fulfiller" status?Specifically, is this an active user with no groups/roles assigned?If not, what roles/group encompass "non...
What is "Map return value to" field?
I want to call subflow and return mainflow. but I can't call subflow and return. I don't put anything Map return value to field. Please help me.
How to add a module to service portal?
I have created a record list module and I want add this module to service portal.I have tried with simple List widget but it doesn't work.If you have any other options please suggest me. Thanks in advance.
Resolved! Catalog Item Widget Failing on Record Producer in Service Portal
We're currently working on implementing a service portal and are making a number of our record producers available there for our users. I've run into one specific record producer that fails when trying to display it using the out-of-the-box SC Catalo...
Flow Designer approvers from list collector field
We have a list collector on our business service form for Business Approver, used to identify approvers that are not part of a specific group. In my flow, I add Ask For Approval, then in the Rules, add Approve When: Anyone approves and try to drag th...
Subscribed Notifications and Notify/Twilio
We're preparing to implement Twilio for SMS messaging that will hopefully be more reliable then the current mess that is email to SMS service. One of our main use cases is allowing interested individuals to subscribe to P1 Notifications. Maybe I'm ...
