Create Incident form on Service Portal shown twice?

Mike251 · ‎01-30-2020

Hi all,

a customer of mine has a problem with the Create Incident Catalog Item in the Service Portal. THe Incident form from the record producer is show twice. Anyone any idea?

Funny thing is, it works correctly on the DEV Instance, but not on TEST amd PROD. Don't now and can't find out what they changed last time I was there 😞

Thanks a lot in advance

Suseela Peddise · ‎01-30-2020

Hi,

May be page has 2 widgets added. Open the page in page designer and check for the widgets added to the page.

Ctrl+Right click on the page and select 'Page in Designer' to see the widgets added to the page.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

View solution in original post

Suseela Peddise · ‎01-30-2020

Hi,

May be page has 2 widgets added. Open the page in page designer and check for the widgets added to the page.

Ctrl+Right click on the page and select 'Page in Designer' to see the widgets added to the page.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

Mike251 · ‎01-30-2020

Hi,

thanks for your quick reply. Which page is that? This is a Catalog Item and I can't find a page to check?
Aren't these pages built "automatically" by ServiceNow?

Sorry for this Dummy question, but I'm not a Service Portal guy

Mike251 · ‎01-30-2020

OK, thanks again! found it and you were right, the OOB widget and the customized widget was shown on the page