Create multiple customized list views on reference field for the same table

daniellethomson · ‎07-25-2016

I have multiple reference fields on different tables that reference a table on the CMDB. I need the list popup view to display different fields based on which form its on because not all CI tables use the same fields. I created a different list layout but it doesn't display the correct view. Anyone know how to force the view?

Chuck Tomasi · ‎07-25-2016

Hi Danielle,

At this time, they all use the same view "sys_ref_list" so changing it in one place, changes it for all. I've had the same wish for a while, but then I realize, I don't always need all the fields, I just need to pick a CI. There's "nice to have" and "must have". Additional list layouts always seems to come down to a "nice to have".

If you feel it is a "must have", I invite you to open an enhancement request.

Enhancement requests: Tell us how you would improve the ServiceNow product

View solution in original post

Thomas Weyer · ‎10-16-2023

Hello! @Chuck Tomasi ... looking for the same ability - anything changed in the last 7 years?

Vespertinus · ‎01-17-2019

Hello we have a similar requirement:

Custom table in custom scoped application
Reference field to a "global" table (rm_stories)
Custom table / record form is shown in "Default" view (scoped)
Click on Reference opens Reference List in "sys_ref_list"
I cannot change this view, because it is "global" scope
If i add a custom scoped View in reference list popup it still shows "sys_ref_list" view (even if form is shown in custom view)

Any chance to add a custom view for reference list in a reference field?

@daniellethomson: did you succeed with any alternative?

Thx and br

Vesp