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‎07-25-2016 08:42 AM
I have multiple reference fields on different tables that reference a table on the CMDB. I need the list popup view to display different fields based on which form its on because not all CI tables use the same fields. I created a different list layout but it doesn't display the correct view. Anyone know how to force the view?
Solved! Go to Solution.

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‎07-25-2016 08:46 AM
Hi Danielle,
At this time, they all use the same view "sys_ref_list" so changing it in one place, changes it for all. I've had the same wish for a while, but then I realize, I don't always need all the fields, I just need to pick a CI. There's "nice to have" and "must have". Additional list layouts always seems to come down to a "nice to have".
If you feel it is a "must have", I invite you to open an enhancement request.
Enhancement requests: Tell us how you would improve the ServiceNow product

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‎07-25-2016 08:45 AM
I do not think it is possible. We can only set one popup view per table.

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‎07-25-2016 08:46 AM
Hi Danielle,
At this time, they all use the same view "sys_ref_list" so changing it in one place, changes it for all. I've had the same wish for a while, but then I realize, I don't always need all the fields, I just need to pick a CI. There's "nice to have" and "must have". Additional list layouts always seems to come down to a "nice to have".
If you feel it is a "must have", I invite you to open an enhancement request.
Enhancement requests: Tell us how you would improve the ServiceNow product
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‎07-25-2016 10:39 AM
That's disappointing... Will rack my brain for other alternatives and submit an enhancement request. Thanks!
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‎06-27-2023 09:34 AM
Hey Chuck, this was 7 years ago - did something change in this regard?