Create multiple customized list views on reference field for the same table

[daniellethomson]

I have multiple reference fields on different tables that reference a table on the CMDB. I need the list popup view to display different fields based on which form its on because not all CI tables use the same fields. I created a different list layout but it doesn't display the correct view. Anyone know how to force the view?

[Abhinay Erra]

I do not think it is possible. We can only set one popup view per table.

[Chuck Tomasi · Accepted solution]

Hi Danielle,

At this time, they all use the same view "sys_ref_list" so changing it in one place, changes it for all. I've had the same wish for a while, but then I realize, I don't always need all the fields, I just need to pick a CI. There's "nice to have" and "must have". Additional list layouts always seems to come down to a "nice to have".

If you feel it is a "must have", I invite you to open an enhancement request.

Enhancement requests: Tell us how you would improve the ServiceNow product

[daniellethomson]

That's disappointing... Will rack my brain for other alternatives and submit an enhancement request. Thanks!

[Max Nowak]

Hey Chuck, this was 7 years ago - did something change in this regard?