Create multiple tasks for one catalog item

[dibeenapearl]

Hi,

I have created a catalog item which has a list variable. This list variable is used to select users from the user table.

What I am trying to achieve: when the RITM gets approved, it should create a task for each user in the list variable.

Attempts did: I tried to create the task from the workflow using "Run Script". It did create the required number of tasks for one RITM, but I cannot see any variables of the RITM in the Variable tab of TASK.

The script I used to create task is:

//users = list variable

//

var a=current.variables.users;

var a_split=a.toString().split(',');

for(var i=0;i<a_split.length;i++)

{

var gt=new GlideRecord('sc_task');

gt.initialize();

gt.short_description='task created: '+i;

gt.request_item=current.sys_id;

gt.assignment_group.setDisplayValue('Client Support');

gt.parent = current.sys_id;

gt.insert();

}

Please find the RITM and TASK screenshot attached.

I would prefer the variables to appear on the variable Tab, but also the "Requested for:" should have only the user from the list variable. Is it possible?

Thanks,

Dibeena

[dibeenapearl]

I have found the solution finally.

I was able to update each user's name in the short description.

I created the below client script which applies only to Catalog Tasks when the tasks are loaded

************************************************************************

function onLoad() {

    //Type appropriate comment here, and begin script below

    var desc = g_form.getValue('short_description');

var short_desc = desc.split(':');

g_form.setValue('usr',short_desc[1]);

}

*******************************************************************

I split the short description of the Task and copied the user's name on the field. It is getting updated accordingly.

my short description was "Access requested for: Bailey Asher". I split with ':' and copied "Bailey Asher" to the catalog field "usr".

Please close this conversation as "Answered" as I am not able to close it.

Thanks,

Dibeena