Create Problem from incident after confirmation

RunsumS
Tera Contributor

I have requirement to create problem from incident. I know there is out of the box button is there but that is not asking for conformation. Upon confirmation given only problem should get created. i have created new ui action for same but both ui action is visible on form.

 

Help please

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @RunsumS ,

Do the following 

  • You can create new ui action with same action name as exiting one.
  • make ui action client callable while checking the checkbox client
  • call one function from client callable field 
  • in script create same function and use “confirm()” function and store the result in one variable.
  • Now check if (confirm) then call server side script while invoking gsftsubmit()
  • Pass the form action name along with other parameters 

 

Please accept the solution if it helped.

 

View solution in original post

1 REPLY 1

Runjay Patel
Giga Sage

Hi @RunsumS ,

Do the following 

  • You can create new ui action with same action name as exiting one.
  • make ui action client callable while checking the checkbox client
  • call one function from client callable field 
  • in script create same function and use “confirm()” function and store the result in one variable.
  • Now check if (confirm) then call server side script while invoking gsftsubmit()
  • Pass the form action name along with other parameters 

 

Please accept the solution if it helped.