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04-14-2025 04:55 AM
Hi.
I am trying to create 2 scrum tasks for every story that gets created and moved from Draft/Ready state to Work in Progress State.
Can someone suggest me the best approach and the possible solution.
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04-14-2025 05:18 AM
Hello @vijayender_s ,
It would be advised to use the flow Designer to achieve this for scalability :
Trigger condition based on "rm_story" table as below:
In Actions Choose : Create Record for "rm_scrum_task" table as below:
Make sure to add below fields to have these tasks populate in the related records of the Story.
1. Parent : Story Record
2. Story : Story Record
If this solution helped resolve your issue, please consider marking it as helpful or correct.
This will assist others in finding the solution faster and close the thread.
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04-14-2025 05:38 AM
As Atul mentioned, use Flow Designer for the best outcome. I'd also recommend polling the team(s) who use the Agile Story/Scrum Task Tables to ensure an automated Flow process doesn't impact any other team(s). Or at least provide awareness of the process change.
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04-14-2025 07:13 AM
I intentionally didn’t put the flow because I wanted you to start, learn, and build the flow on your own. But thanks for marking my answer as helpful.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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04-14-2025 07:20 AM
Thank you for the help.
I understand.
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04-14-2025 05:18 AM
Hello @vijayender_s ,
It would be advised to use the flow Designer to achieve this for scalability :
Trigger condition based on "rm_story" table as below:
In Actions Choose : Create Record for "rm_scrum_task" table as below:
Make sure to add below fields to have these tasks populate in the related records of the Story.
1. Parent : Story Record
2. Story : Story Record
If this solution helped resolve your issue, please consider marking it as helpful or correct.
This will assist others in finding the solution faster and close the thread.
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04-14-2025 05:44 AM
Please use flow designer for this
What did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader