CRM Application in ServiceNow

[simha11]

Hi,

Do we have CRM application in ServiceNow, If yes please let us know plugin details and any ref documents

Appreciate your response

[Allen Andreas · Accepted solution]

Hello,

Yes, ServiceNow has Customer Service Management (CSM).

Please search this yourself and review documentation, etc.

To get you started, here's the product page: https://www.servicenow.com/products/customer-service-management.html

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas · Accepted solution]

Hello,

As mentioned previously, CSM is ServiceNow's CRM tool, otherwise you can create your own solution.

Reference documentation has already been supplied above as well.

Please refer to that or speak with a ServiceNow Account Executive for more information.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas · Accepted solution]

Hello,

Yes, ServiceNow has Customer Service Management (CSM).

Please search this yourself and review documentation, etc.

To get you started, here's the product page: https://www.servicenow.com/products/customer-service-management.html

Please mark reply as Helpful/Correct, if applicable. Thanks!

[simha11]

Hi,

Thanks for the update but i am looking for CRM not the CSM.

Please let me know if have any ref doc

Thanks Again

[Allen Andreas · Accepted solution]

Hello,

As mentioned previously, CSM is ServiceNow's CRM tool, otherwise you can create your own solution.

Reference documentation has already been supplied above as well.

Please refer to that or speak with a ServiceNow Account Executive for more information.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas · Accepted solution]

Hi,

Thanks for marking my reply as Helpful.

If it also helped guide you Correctly, please also mark as Correct.

Thanks and take care! 🙂