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04-23-2025 09:56 PM
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
- Make sure the latest flows are activated
- Use the instance Incognito setting to quickly toggle between requester and approver
- Impersonate the requester to ensure the form works
- Make sure the requester's user record has a manager specified
- Create and select your Testing Update Set, before starting the test cases.
- Use your Admin account, so you can approve the items quickly.
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04-23-2025 10:14 PM
1. Make sure the latest flows are activated.
3. Impersonate the requester to ensure the form works.
4. Make sure the requester's user record has a manager specified
Other options are not related to Approval flow or is not a best practice.
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04-23-2025 10:23 PM
Hi @sanasayyad
Make sure the latest flows are activated.
Impersonate the requester to ensure the form works.
Make sure the requester's user record has a manager specified.
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04-23-2025 10:51 PM
Hello @sanasayyad
The correct answers are:
- Make sure the latest flows are activated
- Impersonate the requester to ensure the form works
- Make sure the requester's user record has a manager specified
Hope this helps!
"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"
Thank You
Juhi Poddar