CSM record working times. (Worked time)

itspezi1
Tera Guru

‎05-19-2024 01:17 PM

Hi Team,

 

How does the Time-Worked function work in the CSM Workspace? Where can you see the history of the working hours entered? We do NOT have the Time Card module installed.

 

BR

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Community Alums
Not applicable

‎05-19-2024 11:22 PM

Hi @itspezi1 ,

We have a field Time Worked on case table. It is a timer which calculates the time worked on the case automatically when the case form is opened.

Previously it used to work only in Native UI.

Time Worked field was not supported in Agent Workspace previously.

Now in latest release, it was supported in Agent Workspace but is not added by default to Workspace View.

In order to use that add the field to Workspace View and update the following system properties:

  1. glide.ui.timer.started - Set it to true, in order to start the task timer field automatically with the case is displayed.

  2. com.snc.time_worked.update_task_timer - Set it to true to update the timer field when task time worked values are modified.

Now when we open any case record in CSM Configurable Workspace, we can now see the Time worked timer and it will start automatically per the system properties we had set. We also can edit the time on the field and also can pause it on the Agent Workspace as well.

 

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