Default Font and Font Size for Knowledge Articles

[philippep1]

Hello;

I am trying to figure out what is the default font and font size when creating a knowledge article.

I copied and pasted in Word and it looks like it is Verdana - 8.5.   Could you please confirm.

I also noticed that the Font size drop-down menu does not seem to bring the correct size.

I used Word again and this is what I get:

In Service Now:   Font size 7 — In Word:   7.5

In Service Now:   Font size 7.5 — In Word:   10

In Service Now:   Font size 8 — In Word:   12

In Service Now:   Font size 10 — In Word:   13.5

In Service Now:   Font size 12 — In Word:   18

We are also using different templates.   Is there a way to set the font and font size by default in a template?   Using Font Family and Font Size drop-down menus do not seem to work as expected and is time consuming to try and get an idea of what it will look like after publishing.

Thank you.

[hanaphouse]

We are also facing this problem with the text editor.

The fonts available on the text editor are in .pt (as follows):

• 7pt
• 7.5pt
• 8pt
• 10pt
• 12pt
• 14pt
• 18pt
• 24pt
• 36pt

In Eureka, it adds a style with the selected font.

In Helsinki, it's erratic. It sometimes add style="" attribute OR the <font size=""> attribute. The <font size=""> gives different values if you check the source code.

What we did to fix this is: create multiple article submission forms that only accepts plain text and the system will automatically apply the font-size.

[philippep1]

Hi Charles, thanks for the information.

So there is no way to change the default font and size from the Knowledge Article Form?

Could you please explain a bit more about the multiple forms in plain text?

Thanks

[hanaphouse]

I mean fields. so we have multiple fields (3 max):

A text field for:

• Title
• Introduction
• Content

All of these are processed after user submits an article. We apply specific formatting to each section and combine everything as a single article.

[djquinones]

I am experiencing the very same issue.   It would be nice to get some resolution on things like this...